1058 Debt Collection Jobs - Page 11

About The Role Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations New Associate Qualifications: BCom Years of Experience: 0 to 1 years Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for Accounts Receivable (AR)Adaptable and flexibleWritten and verbal communicationStrong analytical skillsProcess-orientationProblem-solving skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

About The Role Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations Associate Qualifications: BCom Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for Education - Commerce GraduateMust have skill required - Oracle Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

About The Role Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations New Associate Qualifications: BCom Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for Education - Commerce GraduateMust have skill required - Oracle Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

About The Role Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations Assoc Manager Qualifications: BCom Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for Accounts Receivable (AR)Cash ApplicationPeople ManagementAbility to establish strong client relationshipAbility to meet deadlinesAbility to perform under pressureCollaboration and interpersonal skillsCommitment to qualityExposure to SAPExposure to Latin American business Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom

About The Role Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for NANA Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

About The Role Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations Associate Qualifications: BCom Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for . Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

About The Role Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations New Associate Qualifications: BCom/MCom Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification BCom,MCom

Field collection Executive Qualification: Graduation is not mandatory Experience: Minimum 1+ years of experience in Banking or Non-Banking sector is required (Collection experience is mandatory) Please contact :Abhinaya 90033 16278 Required Candidate profile Ability to convince the customers to pay their debts, Ability to work under pressure. Need to work for Banks and NBFC for their collection & recovery services. Preference to DRA passed candidates.

Contact clients via phone to follow up on overdue accounts. Negotiate payment plans and settlements to resolve outstanding debts. Maintain detailed records of all interactions with clients regarding collections. contact: 7670930750 Required Candidate profile DRA Certificate Mandatory Good communication skills must Minimum 1 year tele collection experience must immediate joiners preferred Perks and benefits PF, ESI

We’re hiring experienced professionals for 1st & 3rd Party US Collections. Experience: Min. 9 MONTHS in international sales or collections Salary: 38K (INCENTIVES) 5 Days a Week Location: Noida Contact FATIMA 9990683423

Job Opening: International Customer Service, Chat support, International sales, Collections, Domestic sales and other roles. Location: Noida, Delhi, Gurugram Employment Type: Full-Time Work Schedule: 5 Days Working, 6 days working Perks: Cabs, Incentives, Meals and other facilities Salary: Starting from 14k- 50k depending upon last drawn and process. Candidate Requirements: Education: Graduates/ Undergraduates Experience: Freshers and experienced both are eligible. Connect :- Vanshika Yadav - 9560808268

Location: Gurugram, Noida Salary: 40k CTC + Incentives Saturday & Sunday Off Working Days: 5 Days Experience: Minimum 9 months of experience in Customer Service, Sales, or Collections (can be First Party / Third Party / UK/US Collections) Required Candidate profile How to Apply: Interested candidates who meet the above criteria can apply by sending their resume or call on number 8512850830 Regards, priyanka Sharda Consultancy

Lead, mentor & manage a team responsible for overseeing respective teams of Team Leaders & Field Agents. Team handling experience is must. Oversee performance of all teams & handle high-priority cases. Required Candidate profile WhatsApp 8882425439 Exp of 10-18 yrs in handling state or wider district portfolio in field collections. Products experience is financial/ NBFC products like loans, credit cards etc.

Lead, mentor & manage a team responsible for overseeing respective teams of Team Leaders & Field Agents. Team handling experience is must. Oversee performance of all teams & handle high-priority cases. Required Candidate profile WhatsApp 8882425439 Exp of 6-7 yrs in handling state or wider district portfolio in field collections. Products experience is financial/ NBFC products like loans, credit cards etc.

About the job Join Kuber Consultants as a motivated tele caller, where you'll assist banks and financial firms in recovering overdue loans. Proficiency in two Indian languages, strong phone communication, problem-solving skills, and the ability to work under pressure are essential. Computer knowledge and a willingness to learn about debt rules are a plus. We welcome individuals who excel at communication and can thrive in a fast-paced environment. If you're up for the challenge, send us your resume to join our team. Skills: negotiation skills,ability to work under pressure,proficiency in two indian languages,computer knowledge,strong phone communication,collections,debt collection,problem-solving skills,cold calling,good communication,

Call/whats app HR 8279983161 We're hiring for international sales executive Min 1 year international Sales experience must only in Voice Only Immediate Joiner Good comms Salary upto-40k + incentives Location-Noida/Delhi/Gurgaon Required Candidate profile Call/whats app HR 8448718645 / 7898240001

Allocation of portfolio to vendor basis the past performance trend and FOS availability. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.

Allocation of portfolio to vendor basis the past performance trend and FOS availability. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.

sireesha@mrtinfotech.com DRA Certified Agents in Hyderabad Requirement - Callers (Telugu /Tamil/Kannada/Malayalam) Hyderabad Address - Manjeera Trinity Corporate,306,JNTU road, KPHB, Kukatpally, Hyderabad, Telangana -500072 Designation Credit Counsellor/Sr Credit Counsellor/ SME Working Days 6 days Office Timings - 9 am - 6 pm Annual CTC - 2.81 (HYD) Additional perks - incentives between 3000-5000 per month basis performance, ESI & PF benefits. Opportunity for appraisal every 6 months basis performance. Job Responsibilities Follow up on accounts assigned to contact customers, inform them about their overdue/ upcoming dues and get them to pay and regularize their repayments. Identify potential skips and fraud cases and escalate all irregularities in accounts to the attention of the Reporting Manager Follow up on promises to ensure payments are received. Focus on resolving and responding to customer queries. Initiate settlement negotiations to recover delinquent balances (seriously delinquent/specific accounts) Work on reports as and when required. Candidate Requirements Eligible (Graduate/pursuing graduation/diploma holders/12th pass) Proficiency in languages like Hindi /Telugu /Tamil/ Malayalam/ Kannada Sound understanding of MS Excel Must be DRA Certified For More in fo call HR Pushpa-9701253560 or drop your cv to praveena.k@mrtinfotech.in/sireesha@mrtinfotech.com

Job Title: Collection Executive Location: Hyderabad Experience: 2 to 3 Years Industry: Chemical / Manufacturing / Related Industries Department: Accounts & Finance Job Responsibilities: Follow up with customers for timely collection of outstanding payments. Reconcile customer accounts and resolve any billing or payment discrepancies. Coordinate with internal sales and finance teams for credit note/debit note issuance. Track and ensure collection of TDS certificates from customers. Ensure proper documentation of all collection activities and maintain updated records. Verify GST implications on invoices and collections. Assist in accounting entries related to collections, TDS, and GST. Prepare regular MIS reports on collection status and aging analysis. Escalate overdue cases and support legal actions if required. Key Requirements: Bachelors degree in Commerce (B.Com) or related field. 2 to 3 years of experience in accounts receivable/collection. Sound knowledge of accounting principles, GST, TDS, and debit/credit notes. Proficiency in MS Excel and accounting/ERP software (e.g., Tally, SAP, etc.). Strong communication and negotiation skills. Detail-oriented and good with numbers. Ability to handle multiple accounts and work under pressure. Preferred Candidate: Based in or willing to relocate to Hyderabad . Experience in the chemical or manufacturing industry is a plus.

Job Summary Responsible for managing the day-to-day activities of the collection strategy team for merchant and consumer lending. This role requires a deep understanding of debt collection strategies across various channels (tele-calling, field, and digital), a strong grasp of collection and recovery metrics (including NPA), and the ability to analyze data to identify trends, perform root cause analysis (RCA), and drive performance improvements. The ideal candidate will be a data-driven problem solver with excellent communication and collaboration skills. Responsibilities Strategy Execution & Monitoring: Implement and monitor collection strategies across different loan products (merchant and consumer), ensuring alignment with overall business objectives. This includes optimizing strategies for different delinquency buckets. Channel Management: Oversee the performance of various collection channels (telecalling, field agents, legal, and digital channels like SMS, email, WhatsApp, in-app notifications). Analyze channel effectiveness and recommend improvements. Data Analysis & Reporting: Analyze collection performance data, identify key trends, and provide regular reports on key metrics such as roll rates, recovery rates, NPA, and collection efficiency. Develop dashboards and visualizations to track performance. Root Cause Analysis (RCA): Conduct thorough root cause analysis for missed performance targets, identify contributing factors, and recommend corrective actions. Collaborate with other teams to implement solutions. Strategy Optimization: Continuously evaluate and refine collection strategies based on data analysis, market trends, and regulatory changes. Propose and implement new strategies to improve recovery rates and reduce losses. Vendor Performance Management: Monitor their performance against agreed-upon KPIs, conduct regular reviews, and ensure compliance with company policies and regulations. Collaboration: Work closely with other teams, including product, technology, risk, and operations, to ensure seamless execution of collection strategies. Compliance: Ensure all collection activities comply with regulatory guidelines and company policies. Stay updated on changes in regulations related to debt collection. Documentation: Maintain detailed documentation of collection strategies, processes, and performance metrics. Required Skills and Experience Bachelor's degree Minimum of 6-8 years of experience in collections strategy or a related analytical role, preferably in Banking/NBFC. Strong understanding of debt collection strategies and best practices, including telecalling, field collections, legal processes, and digital collection channels. In-depth knowledge of collection and recovery metrics, including NPA, roll rates, recovery rates, and collection efficiency. Proficiency in data analysis tools and techniques Excellent analytical and problem-solving skills. Ability to identify trends, conduct RCA, and develop data-driven solutions. Strong communication and interpersonal skills. Ability to collaborate effectively with cross-functional teams. Knowledge of regulatory guidelines and compliance requirements related to debt collection. Experience with merchant lending and consumer lending is a plus. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

We are hiring MBA Freshers - passout year 2024 & 2025 for the role of Management Trainee Collections under our DSMG Collections division. Locations: Nagpur Delhi Lucknow Dehradun Madurai Bhopal Key Responsibilities : Assist in portfolio management and field collections coordination Monitor and follow up on 30+ & 90+ delinquency buckets Coordinate with collection vendors & repo teams Help track performance of agencies and internal executives Learn process controls and daily reporting formats Who Can Apply : Fresh MBA graduates (Finance / Operations preferred) Strong communication & coordination skills Willingness to travel if required Basic understanding of loan products or NBFC sector is a plus Immediate joiners Apply 8383087401

Responsibilities: * Meet daily/weekly calling targets * Maintain professional demeanor during calls * Follow collections process for debts * Contact clients via phone for payments * Report overdue accounts to management

Urgent hiring for US sales/ international sales / US collection/ US AT & T sales Exp..min..1 yr in sales/ any intranational sales ( Voice process) Loc- Noida, Gurgaon night shift 5 Days working salary upto- 40k + incentives Drop cv 9706756724

Position Overview: As the Collections Manager, you will lead and manage the Collections function, including Dunning and Collection, Dispute Management, and Credit Management. You'll oversee a team of professionals, ensuring delivery against KPIs and SLAs while maintaining a strong internal control framework. As part of the leadership team, you'll help elevate service delivery standards and drive the sustainable growth of our Shared Services Centre. Pay, benefits and more. We offer a competitive compensation package along with extensive benefitsincluding medical, OPD, term and accidental insurance. More than that, you’ll join a dynamic, growing team where your leadership drives meaningful impact. What you’ll do on a typical day: Lead the Collections tower and drive performance through strategic direction and daily operational oversight. Ensure compliance with credit exposure limits, drive outbound call effectiveness, and maintain consistent touchpoints across accounts. Build collaborative relationships with internal teams (Sales, Disputes, Operations) and key customers. Manage end-to-end people responsibilities: assign tasks, appraise performance, coach, reward, and discipline where needed. Cultivate a high-performance culture and foster continuous team development. Ensure delivery excellence against agreed KPIs/SLAs within a robust internal control framework. Monitor and reduce past-due percentages, improve cash collections, and minimize bad debt risks. Ensure timely documentation of customer interactions in the collections tool. Build deep customer insight through analysis of outstanding balances, payment patterns, and cash flows. Track and manage SLAs, support service reporting, and facilitate service transitions when necessary. Proactively resolve issues flagged by the Business Account Manager. Promote a culture of continuous improvement, applying Lean principles to enhance O2C efficiency. Collaborate cross-functionally to ensure aligned service delivery. Own customer relationship management, including issue resolution and root cause analysis. Act as the escalation point for critical issues across the collections process. Champion innovation to drive value and challenge the status quo. What you need to succeed at XPO: Basic Qualifications: Bachelor's degree in Commerce from a recognized university. Basic accounting knowledge with Six Sigma, LEAN, or similar quality management certification. Experience: 15+ years of experience, with a strong background in Collections within logistics, shipping, or transport industries (mandatory). At least 10 years managing client-service functions in a shared services environment. Deep understanding of end-to-end O2C processes and best practices. Strong financial, operational, and stakeholder management capabilities. Proven experience in managing large teams and leading complex projects. Familiarity with budgeting, recruiting, coaching, and employee development. Skills & Attributes: Strategic thinker with a balanced short- and long-term view. High motivation and strong growth mindset, both personally and for team development. Entrepreneurial approach and ability to thrive in a start-up or evolving service center environment. Excellent communication and stakeholder engagement skills across all levels. Be part of something big.