Dealer Performance

Overview

The role involves aligning with the organization's strategic objectives by working closely with cross-functional stakeholders to drive execution excellence at the dealership level. A key focus will be identifying performance gaps, supporting underperforming dealers, and implementing targeted action plans in collaboration with relevant teams.

Roles & Responsibilities

1. Dealer Performance Management

• Define and implement Key Performance Indicators (KPIs) to measure and manage overall dealership performance.

• Regularly monitor KPIs, generate performance scorecards, and circulate them to relevant stakeholders.

• Analyze scorecard data to identify gaps and define actionable next steps for performance improvement.

• Maintain comprehensive data management for all dealership KPIs.

• Train and guide internal stakeholders on the KPI program, scorecard interpretation, and improvement strategies.

• Benchmark dealership performance across states, regions, tiers, and other relevant segments.

• Design and manage an annual dealer reward and recognition program based on performance outcomes.

• Drive the review mechanism and ensure timely action is taken on low-performing dealerships in coordination with regional teams.

2. Dealer Engagement

• Plan and execute dealer award programs and support key dealer engagement events (e.g., National Business Conference).

• Coordinate dealer satisfaction surveys and analyze feedback to develop and implement action plans in collaboration with relevant departments.

Required Skillsets

• 34 years of relevant experience in dealer performance management or network development.

• Proven experience in dealer evaluation and executing action plans for improvement.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal abilities.

• Self-motivated with the ability to work both independently and within a team.

• Effective project and stakeholder management capabilities.

• Proficient in MS Office tools, especially Excel and PowerPoint, for reporting and presentations.

• Ability to manage escalations and ensure resolution within defined timelines.