DCDP/CDP - South Indian Cusine

As a Customer Service professional, you are responsible for delivering the brand promise and providing exceptional guest service at all times. Your duties include handling guest and internal customer complaints and inquiries courteously and efficiently to ensure satisfactory resolution. In terms of operational responsibilities, you will work in and oversee the assigned station/section to ensure food products are prepared according to the required standards. It is essential to maintain cleanliness and orderliness in the assigned area while following standard recipes to minimize waste and adhere to the outlet's food cost budget. Training employees in food preparation and presentation, suggesting alternative menu items, and meeting specific customer requests are also part of your role. You are expected to implement company minimum brand standards and optional brand standards where appropriate. Ensuring the implementation of Touches of Hyatt and the Food and Beverage Top 20 is crucial. Collaboration with other departments in a supportive and flexible manner is essential, along with staying updated on the availability of seasonal and new products in the market. In terms of personnel management, you are required to encourage punctuality and appropriate appearance of culinary employees, ensuring they adhere to grooming standards. Supporting the implementation of The People Philosophy and demonstrating Hyatt's Values and Culture Characteristics are also part of your responsibilities. Additionally, you must report for duty punctually, maintain high personal appearance and hygiene standards, provide friendly and professional service, and maintain good relationships with colleagues and other departments. Adhering to the hotel's rules and regulations, local legislation, and responding to changes in the department are necessary. Flexibility in job functions and willingness to perform other reasonable duties assigned to meet business demands and guest service needs are expected. Attending training sessions and meetings as required is vital to enhance your skills and knowledge in this role.,