Datacenter Technician

Role Summary:

Join IBM's Cloud VPC Observability team to ensure reliable, scalable, and secure enterprise cloud infrastructure. The role involves hands-on onsite support of physical server hardware and network infrastructure in data centers, driving operational excellence and asset management.

Key Responsibilities:

• Troubleshoot and resolve hardware issues (servers, RAID controllers, network cards, etc.)
• Perform hardware upgrades/downgrades and maintenance for IBM Cloud customers.
• Manage physical network connections and infrastructure within data centers.
• Handle asset management, ensuring inventory accuracy and resolving discrepancies.
• Support 24/7 operations with rotating onsite shifts (no remote support).
• Collaborate across teams to resolve outages and infrastructure events.
• Assist in capacity planning and site utilization tracking.

Requirements:

• Bachelor's degree
• 2+ years experience in physical server hardware assembly and maintenance.
• Strong knowledge of physical data center operations and onsite troubleshooting.
• Experience working fully onsite in data centers (NO remote or on-call support).
• Basic understanding of physical network cabling, optics, and interconnects.
• Able to work flexible shifts including weekends and holidays.

Preferred:

• Experience with site capacity planning and infrastructure management.
• Ability to exercise discretion in problem-solving beyond standard procedures.
• Good communication skills to collaborate across departments and customers.