Database Activity Monitoring (DAM) Technical Support Engineer

Job Description

This is a senior technical IC role which requires candidate to be hands on and ability to manage the application platform independently Technology : Imperva DAM Location : Mumbai at customer site Position : 01 (One) Total experience : 6 to 10 years (max) Effective exp. : Last 1.5 2 years as DAM SME or technical support expert Working Window Should be flexible to work in shifts and on demand for any weekend maintenance activities Job Description/KRAs Ensuring uptime of the DAM platform as per defined service levels Ensuring coverage of the solution to ensure adequate security posture Implement and fine tune policies in accordance with security policies and continually evolving threat landscape. Define reports and dashboards Integration of databases with DAM platform as per organisational requirements DAM application administration, management and advanced troubleshooting. Attend to P1 incidents and documentation of RCA Define SOPs to facilitate effective collaboration of work with cross functional stakeholders in customer organisation Keeping platform current with defined security baselines and OEM defined best practices Participation in audit exercises and closing out observations within defined timeframes Participation in BCP and DR drills. Ensuring platform is resilient from uptime perspective Track licensing, OEM support validity and coordination for scheduled audits of the platform Coordination with OEM support for bug fixes or product issues Guide and support Tier 2 Engineers on administration and platform Update required documentation on need basis Education and Professional Qualifications B.E/ B. Tech/MCA from recognized university. CISSP/CISA/CISM certification is mandatory DAM Technical certification is preferred Should have handled DAM operations of large environment with multiple DB flavours Intermediate scripting skills in Python or any CGI is preferred