Data Support Engineer

About the teamWhen 5% of Indian households shop with us, its important to build resilient systems to manage millions of orders every day. We’ve done this – with zero downtime! Sounds impossible? Well, that’s the kind of Engineering muscle that has helped Meesho become the e-commerce giant that it is today. We value speed over perfection and see failures as opportunities to become better. We’ve taken steps to inculcate a strong ‘Founder’s Mindset’ across our engineering teams, making us grow and move fast. We place special emphasis on the continuous growth of each team member - and we do this with regular 1-1s and open communication. As Data Support Engineer, you will be part of self-starters who thrive on teamwork and constructive feedback. We know how to party as hard as we work! If we aren’t building unparalleled tech solutions, you can find us debating the plot points of our favorite books and games – or even gossipping over chai. So, if a day filled with building impactful solutions with a fun team sounds appealing to you, join us.

What you will do:

• Monitor, manage and maintain Big data-based applications.
• Triage and resolve support tickets related to application functionality, performance, and system availability.
• Providing prompt service to the users of the platform and adhering to strict SLAs for response and restoration times.
• Problem determination, workaround resolution, root cause analysis, major incident management.
• Ensure that solution and application support documentation is maintained to the highest quality and accuracy, which includes creating and maintaining knowledge base articles.
• Detect and resolve issues in a proactive manner before they can affect the platform.
• Install/manage backup and monitor applications.

What you will need:

• 1-3 years of experience
• Strong Linux Fundamentals (scripting experience required)
• Database fundamentals and SQL queries