Data Domain Expert - Commercial

Role: Data Domain Expert - Commercial

Carrier is looking for an experienced data management professional to join our team as Business Enterprise Data Domain Expert Level 3 - Senior Commercial. The Data Domain Expert Level 3 - Senior Commercial will be part of the Carrier Business Services (CBS) Global Master Data Management (MDM) team and will support the master data improvement strategy and roadmap for the Commercial function. The role will support the implementation of structural improvements, delivering the highest Master Data quality level aiming at running efficient end-to-end business processes and allowing for decision making based on trusted data.

The role supports the Data Principal Commercial on the data aspect of the Commercial function in close collaboration with the people, process, and technology partners. He/She designs and implements standardized end to end processes and tools for the maintenance of Commercial Master Data, delivering improved service quality, optimized cost to serve, controls & compliance, as well as enhancing customer experience. It also supports some Commercial function projects from a data perspective.

He/She operates in a highly complex systems landscape and within a matrix organization. System complexity includes at least 100+ ERP instances, several other enterprise-level systems, supported by multiple service providers. He/She manages stakeholders’ relationships with business process managers across the Commercial function to implement the strategy and roadmap for high quality Master Data.

Key Responsibilities:

Being part of an enthusiastic and dynamic team, your responsibilities include:

Business Data Analysis

• Data Analysis and Interpretation: Analyse data using statistical methods and tools to discover trends, patterns, and insights that can inform business decisions.
• Reporting and Visualization: help businesses create reports and dashboards in Qualtrics using data visualization tools to present complex data in an understandable and visually appealing manner
• Developing and Implementing Data Models: Develop models to address business issues. This may include predictive models, segmentation strategies, or other statistical models.
• Collaborating with Stakeholders: Work closely with BU’s and stakeholders to understand their data requirements and deliver insights and insights training that meet their needs.
• Identifying Opportunities for Process Improvement: Use data to identify inefficiencies or areas for improvement in business processes and recommend solutions.
• Supporting Data-Driven Decision-Making: Provide the data and analysis needed to support decision-making across the company, including local continuous improvement
• Staying Up-to-Date with Industry Trends and Tools: Keep abreast of the latest trends in data analytics, tools, and technologies to continuously improve data analysis capabilities.

Work closely with Carrier Commercial MDM team on the following Data Quality improvements

• Data Enrichment: Gather additional customer-related data attributes from well-defined sources (mainly Salesforce CRM), ensuring it is accurate, in time, and compliant with the architecture in place. Ensure compliance with data governance and regulatory requirements.
• Data Cleaning and Preprocessing: with support of MDM team, clean data to remove inaccuracies, inconsistencies, and duplicates. Prepare data for analysis by performing normalization, transformation, and encoding.
• Monitoring and Maintaining Data Quality: Regularly monitor data quality and accuracy, implementing measures to maintain high data standards.

• Support the CBS MDM team in the implementation of the company-wide Data Policies and Governance Framework
• Deliver the Master Data Management strategy and roadmap within the Commercial function
• Support the delivery of master data projects, ensuring timely completion within budget and value realization
• Together with Data Principals and Data Owner, define data standards, cleansing (Get Clean) and monitoring (Dashboard/KPIs) of the Commercial master data
• Supporting the delivery of controlled, governed, and harmonized data maintenance processes for the Commercial data domain, including their introduction into the CBS operating model, ensuring effective and efficient master data maintenance services
• Implementing the required KPIs in the Global MDM Dashboard to monitor data standards compliance
• The above includes supporting technology implementation and required change management activities
• Supporting the implementation of the Data Collection, Storage and Modelling strategy for the Commercial function
• Developing documentation and education materials to support business stakeholders and imbed Master Data Management best practices within the Commercial function
• Fostering a continuous improvement and agile mentality in the delivery of the Master Data Management Commercial roadmap
• Foster communication and teamwork within and across organizational boundaries
• Build working relationships and foster communication with internal customers within and across organizational and geographic boundaries

Requirements

• Post-Graduation in Business Administration, Accounting, Finance, ISC, Economics, IT or equivalent work experience
• Minimum 9 to 12+ years’ overall experience with 6 to 7 years’ experience in process related function and with the Data supporting these processes
• Systems/IT knowledge required (e.g. MS Excel advanced, Salesforce experience)
• Experience in implementation of standardized E2E business processes, in MDM processes a plus
• Experience in interfacing with business stakeholders
• Experience in process and Data improvement, applying root cause analysis
• Experience in defining requirements for building data quality reports/dashboards
• Experience within a corporate business environment
• Keeps deadlines and produces high quality output
• Fosters a constructive dialogue within process owners, BU/Functions and other key stakeholders
• Strong communicator
• Good level of presentation skills

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Make yourself a priority with flexible schedules, parental leave and our holiday purchase scheme
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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