Cyberark Engineer

CyberArk Support Engineer L2”.

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge.

Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today’s fast-evolving digital world.

Job Title: CyberArk Support Engineer L2

Location : Hyderabad

Position : Full Time

Experience: 2+ Years

Work Timings/Shift:9-hour shift between 9:30 am and 9:30 pm (rotational week-off)

Note: Shift may vary, so must be flexible for rotational shifts including rotational week-offs.

Description:

• The essential duties and responsibilities can include the following but are not limited to:
• Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
• Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting of issues while applying acquired knowledge.
• Document all technical inquiries and conversations.
• Must be able to work independently as well as with others, as part of a domestic and international team.
• Must display strong analytical and problem-solving abilities.
• Handle multiple technical issues in a fast-paced environment.

Experience:

• At least 2 years’ experience in Technical Support with CyberArk solutions (Privileged Access Management).
• Experience in cybersecurity support, with a strong understanding of access control, authentication, encryption, and other security concepts.
• Experience as System Administrator in Windows Server environment.
• Experience supporting Linux systems is a plus.
• Familiarity with networking principles.
• Experience working in a SaaS or cyber security project is a plus.
• Capable of understanding the technical aspects of a complex system.

Technical Skills:

• Proficiency in CyberArk components: Vault, PSM, EPM etc.
• Strong knowledge of security protocols.
• Experience with troubleshooting connectivity and network-related issues preferably on windows environment.
• Ability to work with Linux-based systems is a plus.
• Proficiency with AWS/Azure.
• Proficiency in Active Directory or another LDAP directory.
• Experience working with ticketing tools like Salesforce and ServiceNow.

Communication skills:

• Strong communication and interpersonal skills to interact effectively with customers and internal teams.
• Proficient in handling support calls through calling systems.

Must Have & Desired Skills:

• Certifications in CyberArk (such as Defender or Trustee) are desirable.
• Any relevant cybersecurity certifications (e.g., CISSP, CompTIA Security+, etc.) will be considered an asset.
• Knowledge of other security technologies like SIEM, IAM, and MFA is a plus.

Education: