CX Techno-Functional consultant/Lead

As a member of the global CX implementation project team, reporting to the Senior Manager, CRM Enterprise Application, your role involves working closely with the implementation partner, business users, and IT to gather requirements, analyze, design, and implement technology best practices. Your responsibilities also include ensuring the smooth running of critical business processes after project implementation. Key Responsibilities: - Perform the combined role of Implementation/Technical and Functional Consultant - Participate in planning and implementation sessions to translate business needs into technological capabilities - Contribute to the transfer of functional requirements to development and test teams - Create functional/Technical Designs and collaborate with the QA team for the development of test scenarios - Oversee and conduct system integration and user acceptance tests - Develop training materials, conduct user training, and educate end-users on CRM functions Qualification Required: - Bachelors Degree in Computer Science or equivalent - Minimum 5 years of hands-on implementation experience in Oracle Cloud CX Products such as Engagement Cloud, Service Cloud, CPQ Cloud - Experience with enterprise architectures, integration models, and technologies - Proficient in business requirement gathering and analysis, creating functional designs, and configuration best practices - Ability to articulate Oracle Cloud CX best practices - Experience in driving workshops for gathering requirements - Familiarity with Agile project delivery and supporting workstreams - Ability to engage in functional-industry level discussions - Provide support in data extraction and migration activities for business users and implementation consultants - Self-motivated with excellent analytical thinking and problem-solving skills - Adaptable with a can-do attitude towards changing priorities and ability to follow through tasks with tight timelines - Proficient in Excel, PowerPoint, Outlook, and Word - Strong written and oral communication skills - Strong team player with experience working in agile environments,