CX Prog Mgt Supervisor

As a CX Prog Mgt Supervisor here at Honeywell, you will be responsible for overseeing and managing customer experience programs to ensure they align with our strategic goals and deliver exceptional value to our customers. Your role will include coordinating cross-functional teams, monitoring program performance, and driving continuous improvement initiatives to enhance the overall customer journey.

In this role, you will impact the organization by ensuring that customer experience programs are effectively managed and executed, leading to improved customer satisfaction, loyalty, and business growth. You will play a key role in identifying opportunities for process improvements and implementing best practices to optimize the customer experience.

Key Responsibilities

• Lead and manage customer experience programs and initiatives to drive exceptional customer satisfaction
• Collaborate with crossfunctional teams to identify customer pain points and develop solutions to enhance the customer journey
• Implement best practices and continuous improvement initiatives to improve customer interactions and loyalty
• Analyze customer feedback and data to drive insights and make datadriven decisions to improve customer satisfaction
• Develop and maintain strong relationships with internal stakeholders to ensure alignment and collaboration on customer experience initiatives

YOU MUST HAVE

• 2+ years of experience in program management or a related field.
• Proven track record of managing customer experience programs.
• Strong analytical skills with the ability to use data to drive decisions.

WE VALUE

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Experience in a global technology or manufacturing company.
• Ability to develop and implement strategic plans.
• Strong leadership and team management skills.
• Experience with customer experience metrics and analytics.