CX (Customer Experience) Intern

Role Overview: Nua is looking for an Intern to join their team to manage and respond to incoming/outgoing calls professionally. This is a work-from-home position where you will need to have your own laptop and stable internet connection. Key Responsibilities: - Answer and address incoming/outgoing phone calls promptly and professionally - Prioritize calls based on urgency and importance - Redirect calls to the relevant team members as needed - Deliver outstanding customer service through phone interactions - Follow up with clients and customers via phone when required - Offer insights and feedback on phone communication strategies as an intern in the customer experience team Qualifications Required: - Excellent written and verbal communication skills - Strong attention to detail and organizational skills - Ability to work independently and manage time effectively - Proficient in Microsoft Office and Gmail - Must have their own laptop and stable internet connection - Ready to work with rotational off and work timing from 10 am to 8 pm Additional Details: Nua is a venture-funded, direct-to-consumer (D2C) brand in India, focused on transforming women's wellness. They have a growing community of over 10 lakh women and are known for their innovative, chemical-free sanitary pads. Nua has raised over $22 million in venture funding and is backed by investors including Lightbox Ventures, Kae Capital, and individuals like Deepika Padukone. If you are passionate about making a difference in a fast-paced and creative environment, Nua might be the place for you.,