CX Intern

Job Description

About Nua: Nua is a venture-funded, direct-to-consumer (D2C) brand transforming women’s wellness in India. Starting with our innovative, chemical-free and India’s only fully customizable sanitary pads, we are on a mission to develop holistic and personalized solutions for solving real problems that women face. We do this by building a wellness platform with great products, an impactful community and a personalized customer experience. With a growing community of over 10 lakh women, we are already India’s largest and most engaged digital-first FemTech brand. Our story began with a pad. And not just any pad that could be picked off the shelves but one that was truly thought around a woman’s needs. Since then, we have grown multi-fold with innovative, inclusive and effective products that are Made Safe certified and backed by science. We continue to co-create products with our community and fuel the D2C revolution through deep consumer insights and investments in technology. Nua has raised over $22 million in venture funding, backed by marquee investors including Lightbox Ventures, Kae Capital, Mirabilis Investment Trust, Deepika Padukone and Vindi Singh Banga, and Kamini Banga of the Banga family office. If you are as passionate as we are in making a difference and creating real impact in a fast-paced and wildly creative environment, then you might just be the person we are looking for. Role Summary: We are seeking an Intern to join our team. The ideal candidate will be responsible for managing and responding to all incoming/outgoing calls promptly and professionally. This is a work-from-home position, and the intern will need to have their own laptop and stable internet connection. Key Responsibilities: Answer and address incoming/outgoing phone calls promptly and professionally Prioritize calls based on urgency and importance Redirect calls to the relevant team members as needed Deliver outstanding customer service through phone interactions Follow up with clients and customers via phone when required Offer insights and feedback on phone communication strategies as an intern in the customer experience team Requirements: Excellent written and verbal communication skills Strong attention to detail and organizational skills Ability to work independently and manage time effectively Proficient in Microsoft Office and Gmail Must have their own laptop and stable internet connection Ready to work with rotational off and work timing from 10 am to 8 pm Note - This is a paid internship To apply for this opportunity please fill in this form - https://forms.gle/g1XqCif5WGhewoND7 (This is necessary to move forward in the application process) Show more Show less