CX (Customer Experience) Intern

Role Overview: Nua is seeking an Intern to join their team to manage and respond to all incoming/outgoing calls promptly and professionally. This is a work-from-home position, requiring the intern to have their own laptop and stable internet connection. Key Responsibilities: - Answer and address incoming/outgoing phone calls promptly and professionally - Prioritize calls based on urgency and importance - Redirect calls to the relevant team members as needed - Deliver outstanding customer service through phone interactions - Follow up with clients and customers via phone when required - Offer insights and feedback on phone communication strategies as an intern in the customer experience team Qualifications Required: - Excellent written and verbal communication skills - Strong attention to detail and organizational skills - Ability to work independently and manage time effectively - Proficient in Microsoft Office and Gmail - Must have their own laptop and stable internet connection - Ready to work with rotational off and work timing from 10 am to 8 pm About Nua: Nua is a venture-funded, direct-to-consumer (D2C) brand transforming womens wellness in India. They have developed innovative, chemical-free and fully customizable sanitary pads and are working towards providing holistic and personalized solutions for women. Nua has a growing community of over 10 lakh women and aims to continue fueling the D2C revolution through deep consumer insights and investments in technology.,