Customercare QA (Tamil)

Quality analyst of BPO who can listen to the agent’s calls and share feedbacks

Should be a confident communicator and be able to build rapport with the team

High performance delivery on all quality parameters, Call Auditing and Evaluation

Conduct audits and feedback for all the agents with the objective of improving agents

Adaptive Capacity, Self-Starter/Initiator, Coachable, Metrics Capable person required

Quality/Accuracy Critical Thinker/Problem-Solver and accountability should indeed

Need to do call barging and auditing and monitor the division calls

Work with TL and moderators on ways to improve performance KPIs

Investigate errors and conduct sample moderation calls for agents

Calls out moderators are conduct weekly and monthly one on one.

Desire Candidate Profile:

Minimum Graduation with 5-10 years of experience as Customer Care QA domain

Excellent verbal communication skills in Tamil and English other languages

Should be known to quality parameters like Call calibrations and evaluation skills

Must have hands on experience in using QA tools for the BPO/CRM applications

Open to work with 6 days and rotational shifts as per BPO/Call center policies

We required multilingual and immediately joining candidates for this position.

Job Type: Full-time

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Customercare QA: 10 years (Preferred)

Language:

• Tamil (Preferred)

Work Location: In person