Customercare QA (Male)

Job Description

Quality analyst of BPO who can listen to the agent’s calls and share feedbacks Should be a confident communicator and be able to build rapport with the team High performance delivery on all quality parameters, Call Auditing and Evaluation Conduct audits and feedback for all the agents with the objective of improving agents Adaptive Capacity, Self-Starter/Initiator, Coachable, Metrics Capable person required Quality/Accuracy Critical Thinker/Problem-Solver and accountability should indeed Need to do call barging and auditing and Monitor the division calls Work with TL and moderators on ways to improve performance KPIs Investigate errors and conduct sample moderation calls for agents Calls out moderators are conduct weekly and monthly one on one. Desire Candidate Profile: Minimum Graduation with 5-10 years proven experience as Customer Care QA Excellent verbal communication skills in Telugu, English, Hindi, Tamil & Kannada Should be known to quality parameters like Call calibrations and evaluation skills Must have hands on experience in using QA tools for the BPO/CRM applications Open to work with 6 days and rotational shifts as per BPO/Call center policies Preferred intrastate candidate, but should be willing to relocate Hyderabad - TG We required multilingual and immediately joining candidates can apply this position. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Food provided Health insurance Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Education: Bachelor's (Preferred) Experience: Customer care QA: 5 years (Preferred) Work Location: In person Speak with the employer +91 8333988900 Application Deadline: 30/06/2025 Expected Start Date: 02/07/2025