1 - 5 years
1 - 0 Lacs
Posted:2 days ago|
Platform:
On-site
Full Time
Role: Customer Support/BPO Executive (Inbound & Outbound)
Location: Bengaluru (MG Road)
Work from office-5 days
Experience: 1 to 5 Years
Notice Period: Immediate to 30 Days
About the Role: Are you a customer-focused professional with experience in BPO or call centre environments? We’re looking for a Customer Support Executive to manage inbound and outbound calls, resolve customer queries, and ensure high satisfaction levels. If you have great communication skills and a passion for helping people, we’d love to hear from you!
Responsibilities: • Handle inbound & outbound customer calls • Provide accurate information on products/services • Resolve issues and ensure customer satisfaction • Update records in CRM systems • Meet performance targets (calls, CSAT, resolution time) • Escalate complex issues as needed • Adhere to scripts, quality standards & compliance • Participate in regular training sessions
Requirements: • 1 to 5 years of experience in BPO/Customer Support/Call Center • Strong verbal & written communication (English or regional language) • Experience in inbound, outbound, or blended processes • Familiarity with CRM tools is a plus • Customer-first attitude & strong problem-solving skills Preferred: • Must have experience in insurance or banking sectors. • Fluency in multiple languages is an added advantage.
Job Type: Full-time
Pay: ₹185,402.20 - ₹502,808.63 per year
Work Location: In person
Element Technologies Inc
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bengaluru, karnataka
1.85402 - 0.0002 Lacs P.A.
bengaluru, karnataka
1.85402 - 0.0002 Lacs P.A.
