Customer Support (Voice)

Join MyOperator as a Voice Support Executive!

Are you a clear communicator with a knack for helping people over the phone? Do you thrive on solving problems and ensuring customer satisfaction? MyOperator, India's leading cloud communication platform, is looking for a dedicated Voice Support Executive to provide exceptional phone-based assistance to our diverse client base.

MyOperator empowers over 12,000 businesses globally with seamless cloud telephony and WhatsApp solutions, including IVR, call management, virtual numbers, and robust CRM integrations. We are ranked #1 in India's Call + WhatsApp Matrix, helping businesses streamline communication, boost sales, and enhance customer experience. Join our ambitious team and be the voice of support for our valued customers!

We are seeking an articulate and customer-focused Voice Support Executive to provide primary support and technical assistance to MyOperator's clients exclusively over the phone. This role is crucial for ensuring our customers receive immediate and effective help with their cloud communication solutions.

Responsibilities

• Handle inbound and outbound customer calls to provide timely and effective technical and non-technical support.
• Diagnose and resolve customer issues related to MyOperator's products and services, including IVR setup, call routing, virtual numbers, and basic troubleshooting.
• Guide customers through product features, configurations, and best practices over the phone.
• Clearly explain complex technical concepts in an easy-to-understand manner to non-technical users.
• Accurately document all customer interactions, issues, and resolutions in the CRM system.
• Escalate complex or unresolved issues to appropriate internal teams (e.g., Engineering, Product) and follow up to ensure timely resolution.
• Maintain a high level of product knowledge and stay updated on new features and services.
• Maintain a professional and empathetic demeanor during all customer interactions.

Requirements

• Education: Bachelor's degree in any discipline.
• Experience: 1-3 years of experience in a voice-based customer support or technical support role, preferably within a SaaS, Telecom, or IT company.
• Communication Skills: Exceptional verbal communication skills in English is a must. Clear articulation, active listening, and a friendly phone demeanor are critical. Proficiency in Hindi and other regional languages is a significant advantage.
• Problem-Solving: Strong analytical and troubleshooting skills with the ability to diagnose issues over the phone and guide users to solutions.
• Customer Focus: A genuine passion for helping customers and a strong commitment to delivering excellent service on every call.
• Technical Aptitude: Basic understanding of cloud-based software, internet connectivity, and CRM systems. Familiarity with telephony or communication platforms is a plus.
• Empathy & Patience: Ability to remain calm, patient, and empathetic while handling challenging customer interactions.
• Process Orientation: Ability to follow established procedures, document interactions accurately, and manage call queues effectively.

Benefits

• Fast-track career growth opportunities.
• Access to ongoing training and product certifications.
• Hybrid work flexibility (as per company policy).
• Collaborative and supportive team culture.
• Direct impact on customer satisfaction.
• Regular recognition programs.

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹325,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• Years of Exp in Customer Support
• Your Fixed CTC

Work Location: In person

Speak with the employer
+91 9267989047