Customer Support Voice kannada Telugu

As a Customer Support Executive for Voice Process at imarque Solutions Pvt ltd in Hosur, you will be responsible for handling customer inquiries in Kannada and English during fixed day shift hours from 9.30 AM to 6.30 PM. Your role will involve providing exceptional customer service, addressing and resolving customer queries efficiently and courteously through voice calls. It is essential to maintain a positive and professional demeanor with customers to enhance their experience. Fluency in Kannada and English is a must for effective communication with our diverse customer base. Excellent verbal communication skills are required to address customer queries, along with basic computer proficiency for documenting and tracking customer interactions. Strong problem-solving skills are essential to identify customer needs and offer solutions promptly. You should have a customer-focused approach with the ability to manage multiple tasks, prioritize responsibilities, and work in a dynamic environment. Attention to detail and accuracy in data entry are crucial. Additionally, you must possess statistical analysis skills to interpret data and provide actionable insights. Understanding of Machine Learning, Python Programming, Data Visualization, and Predictive Modeling for potential data-related tasks is also beneficial. Your responsibilities will include accurately documenting all customer interactions in the company's system, collaborating with team members and other departments to resolve complex issues, and escalating issues to appropriate personnel when necessary. Participation in training sessions and workshops to enhance service quality, analyzing customer feedback for process improvements, and staying updated with company policies and industry trends are also part of the role. Join imarque Solutions Pvt ltd as a Customer Support Executive to contribute to delivering excellent customer service, enhancing customer experience, and maintaining high service quality standards.,