Customer Support Voice and Chat Process - Mumbai Night Shifts

As a Customer Support Executive in an International BPO located in Mumbai, your role will involve handling voice and chat processes during night shifts. Your excellent English communication skills will be crucial in providing top-notch support to customers. Key Responsibilities: - Respond to customer inquiries via voice calls and chat messages - Ensure customer satisfaction by resolving issues promptly and professionally - Adhere to company guidelines and procedures while interacting with customers - Work in rotational night shifts, including the provision of cab services by the company Qualifications Required: - Graduates, including freshers, are welcome to apply - Proficiency in English language, both verbal and written - Ability to work full-time on a permanent basis Please note that the company provides cab services for employees working during night shifts.,