Customer Support Specialist (International Voice & Chat)

Job description:

Customer Support Specialist– International Voice & Chat (Vivint Process)

Location: Gurugram, Haryana
Salary: ₹31,000 CTC/month + Incentives

Job Overview:

We are looking for enthusiastic Customer Support Associates (Voice & Chat) to join our team for the Vivint International Process. The ideal candidate will have prior experience in handling international customers and must possess strong technical troubleshooting skills to resolve customer queries efficiently.

Key Responsibilities:

• Handle customer queries via voice and chat support for an international process.
• Diagnose and resolve technical issues related to customer systems or devices.
• Ensure timely and accurate responses to all customer concerns.
• Maintain a high level of customer satisfaction through professional communication.
• Adhere to process guidelines, quality standards, and performance targets.

Requirements:

• Education: Graduate or Undergraduate (any stream).
• Experience: Minimum 6 months of international chat or voice process experience (mandatory).
• Technical Skills: Must have hands-on experience in technical troubleshooting.
• Excellent verbal and written communication skills in English.
• Ability to work in rotational shifts.

Benefits:

• Salary: ₹31,000 CTC/month + Attractive Incentives
• Both-side cab facility provided
• Paid training and continuous career growth opportunities
• Positive and growth-oriented work culture

To Apply - Call HR Saqib - +91 8273680523 / Email - mohammad.saqib@visionaryhire.com "Subject - Applying for Customer Support Associate – Voice & Chat (Vivint Process)"

Job Types: Full-time, Permanent

Experience:

• International voice process: 1 year (Required)

Language:

• English (Required)

Location:

• Gurugram, Haryana (Required)

Work Location: In person

Job Types: Full-time, Permanent

Pay: Up to ₹31,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Experience:

• International voice & Chat process: 1 year (Required)

Language:

• English (Required)

Location:

• Gurugram, Haryana (Required)

Work Location: In person