Customer Support Representative - Spanish Language

Role & responsibilities

• Flexibility to work during the US and rotational shift is essential.

• Message intake & dispersal.
• Providing support through voice, chat, or calls.
• Scheduling & appointment setting.
• Order intake.
• Opening trouble tickets.
• Email response.
• Monitoring system alerts.
• Immediate notification of emergent issues and more.
• After Hours Emergency Call Handling.
• Complaints and Escalation Handling.

Preferred candidate profile

• Looking for someone having

  1 to 4 years

  of relevant experience

  .

• Should know Spanish.

• A welcoming voice with an upbeat tone.
• Typing speed must be over 25 WPM. A test will be administered.
• Excellent customer service and computer literacy skills.
• Excellent command of grammar and spelling must be adept at paying attention to detail.
• Flexible, a team player with exceptional verbal and communication expertise.
• Computer skills in a Windows-based environment.
• Must be available to work a weekend day (Sat or Sun each week).
• Training will last approximately one week. In your second week, you will move to your new set schedule.
• Good attendance & schedule adherence following.

Perks and benefits

• Comprehensive Health Insurance (GMC)

  Health coverage for you and your family.

• Accidental Insurance (GPA)

  Extra protection for peace of mind.

• Highly Employee-Centric

  We focus on our employees growth, well-being, and work-life balance.

• Rewards and Recognition Program

  Acknowledge and reward outstanding performance.

• Employee Engagement Activities

  Regular fun activities to build team spirit and boost morale.

• Company Retreats & Outings

  Enjoy retreats and outings to relax and bond with your collea
• gues.

• Paid Time Off

  Generous paid leave to help you recharge.

• Training & Development Programs

  Access to a variety of learning and growth opportunities.

• Pick-Up and Drop Facility

  (Only for US Shift Timings) Hassle-free commuting for night shifts.

• Meal Allowance

  Enjoy meal allowances during working hours.

• Night Shift Allowance

  Additional compensation for working night shifts.

• Overtime Payment

  Extra pay for any overtime hours worked.

• Collaborative and Inclusive Culture

  We embrace diversity and ensure that everyone feels valued and heard.