Customer Support Representative - Spanish Language

1 - 3 years

1 - 4 Lacs

Posted:8 months ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Flexibility to work during the US and rotational shift is essential.

  • Message intake & dispersal.
  • Providing support through voice, chat, or calls.
  • Scheduling & appointment setting.
  • Order intake.
  • Opening trouble tickets.
  • Email response.
  • Monitoring system alerts.
  • Immediate notification of emergent issues and more.
  • After Hours Emergency Call Handling.
  • Complaints and Escalation Handling.

Preferred candidate profile

  • Looking for someone having

    1 to 4 years

    of relevant experience

    .

  • Should know Spanish.

  • A welcoming voice with an upbeat tone.
  • Typing speed must be over 25 WPM. A test will be administered.
  • Excellent customer service and computer literacy skills.
  • Excellent command of grammar and spelling must be adept at paying attention to detail.
  • Flexible, a team player with exceptional verbal and communication expertise.
  • Computer skills in a Windows-based environment.
  • Must be available to work a weekend day (Sat or Sun each week).
  • Training will last approximately one week. In your second week, you will move to your new set schedule.
  • Good attendance & schedule adherence following.

Perks and benefits

  • Comprehensive Health Insurance (GMC)

    Health coverage for you and your family.
  • Accidental Insurance (GPA)

    Extra protection for peace of mind.
  • Highly Employee-Centric

    We focus on our employees growth, well-being, and work-life balance.
  • Rewards and Recognition Program

    Acknowledge and reward outstanding performance.
  • Employee Engagement Activities

    Regular fun activities to build team spirit and boost morale.
  • Company Retreats & Outings

    Enjoy retreats and outings to relax and bond with your collea
  • gues.
  • Paid Time Off

    Generous paid leave to help you recharge.
  • Training & Development Programs

    Access to a variety of learning and growth opportunities.
  • Pick-Up and Drop Facility

    (Only for US Shift Timings) Hassle-free commuting for night shifts.
  • Meal Allowance

    Enjoy meal allowances during working hours.
  • Night Shift Allowance

    Additional compensation for working night shifts.
  • Overtime Payment

    Extra pay for any overtime hours worked.
  • Collaborative and Inclusive Culture

    We embrace diversity and ensure that everyone feels valued and heard.