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Home
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Jobs in Vadodara, Gujarat
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Staff India Consultancy
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Customer Support Representative (CSR)

Customer Support Representative (CSR)

Staff India Consultancy

18 - 35 years

1 - 0 Lacs

Vadodara, Gujarat

Posted:1 week ago| Platform: SimplyHired logo

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Skills Required

Customer service English Microsoft Office 12th Pass In-person Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description:

We are looking for energetic and customer-focused individuals to join our support team. As a Customer Support Representative, you will interact with customers via phone, chat, or email to resolve queries, provide information, and ensure customer satisfaction.

Responsibilities:

Answer incoming calls and respond to customer emails/chats.
Make outbound calls to follow up or confirm information.
Provide accurate product/service information.
Record customer interactions in the CRM system.
Work closely with internal teams to resolve customer concerns.
Key Responsibilities:
Handle inbound and outbound customer calls in a professional manner.

Job Requirements:

Age: 18 to 35 years
Education: Minimum 12th pass or equivalent; graduates preferred.
Communication Skills: Good command of English and/or local language(s)
Experience: Freshers and experienced candidates are welcome.
Computer Skills: Basic knowledge of MS Office and typing.
Respond to customer inquiries via voice and non-voice channels (calls, emails, chat).
Resolve product or service issues by clarifying customer complaints and providing appropriate solutions.
Maintain accurate records of customer interactions and follow-up actions.
Meet individual and team performance targets.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,620.65 - ₹29,798.27 per month

Benefits:

Health insurance
Paid sick time
Paid time off
Provident Fund

Language:

Hindi (Preferred)
English (Preferred)

Work Location: In person

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