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Auction Ghar
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Customer Support Representative

Customer Support Representative

0 years

|

3 Lacs

chennai tamil nadu

Posted:14 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are Hiring Customer Support role (International Clients based )
Location: Chetpet
Responsibilities

Respond promptly and professionally to customer queries via phone, email, chat, and social media.
Troubleshoot product or service issues by identifying root causes and offering practical, step-by-step solutions.
Maintain accurate records of customer interactions, conversations, and transactions using CRM software.
Collaborate with internal departments (sales, tech, logistics, etc.) to escalate and resolve recurring or complex customer issues.
Provide timely updates and follow-ups to ensure customer satisfaction and closure of queries.
Assist in improving customer support processes and share customer feedback with the relevant teams.
Contribute to the creation of help center articles, FAQs, and internal documentation as needed.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

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