Customer Support Representative

Job Title: Customer Support Representative

Location: Coimbatore (Work From Office)
Job Type: Full-TimeExperience: Freshers to 3 YearsShift: Day ShiftLanguages Required: English (mandatory) + Hindi / Kannada / TeluguSalary Range: ₹15,000 to ₹25,000 per month

Job Summary

We are hiring Customer Support Representatives to handle both inbound and outbound calls. The role focuses on assisting customers, resolving queries, and delivering a positive service experience. This is a work-from-office role based in Coimbatore.

Key Responsibilities

• Handle inbound and outbound customer calls with clarity and professionalism.
• Understand customer queries and provide accurate, timely solutions.
• Maintain and update customer information in the system.
• Follow standard operating procedures to ensure consistent service quality.
• Coordinate with internal teams for issue resolution when required.
• Meet performance targets related to call quality, accuracy, and customer satisfaction.
• Maintain a polite, customer-focused approach at all times.
• Share recurring issues or feedback with the team lead for improvements.
• Conduct follow-up calls to ensure closure of customer concerns.
• Uphold company policies, punctuality, and teamwork.

Requirements

• Freshers and experienced candidates (up to 3 years) are welcome.
• English fluency is mandatory, along with Hindi OR Kannada OR Telugu.
• Strong communication and active listening skills.
• Basic computer skills and ability to use CRM/call-handling tools.
• Customer-focused attitude and willingness to learn.
• Must be available to work full-time from our Coimbatore office (WFO).

Benefits

• Salary: ₹14,000 – ₹18,000 (based on skills & experience).
• Performance-based incentives.
• ESI & PF as per statutory norms.
• Health insurance coverage.
• Flexible schedule within operational requirements.
• Training and skill-development opportunities.
• Supportive work culture and growth potential.

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹18,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• What are the languages you can speak?

Work Location: In person