Customer Support Rep

The role involves handling daily backend operations for End to End Order Management of customers and distributors ordering products from Hollister, including B2B, DTC, Hospitals & Veteran Affairs. Responsibilities include Order Management in SAP ECC, handling discrepancies such as shortages, damages/returns, and overages, inquiries, quality complaints, processing orders, providing tracking/ETA, and basic finance knowledge. Customer account maintenance, adherence to quality/order accuracy, managing internal & external stakeholders, and resolving complex problems are also key responsibilities. The essential functions of the role include hands-on experience in Order Management in SAP ECC, team collaboration with India & Global (US) teams, basic Excel proficiency, Esker knowledge (an added advantage), 1-2 years of experience in customer service, and a bachelor's or master's degree or equivalent. Specialized skills/technical knowledge required are problem-solving skills, excellent verbal and written communication, strong team player, service & result orientation, and participation/leadership in continuous process improvement. Location for this role is Gurugram, and it is a hybrid mode of work.,