Customer Support (Product Excellence)

As a Customer Support professional in Product Excellence at Xpress Money, you will play a vital role in providing exceptional support to clients and customers in the global cross-border remittance landscape. Your responsibility will be to manage the end-to-end client journey, ensuring the highest levels of customer satisfaction. Your key responsibilities will include delivering top-quality customer support with timely issue resolution, guaranteeing seamless transaction processing and troubleshooting, and collaborating with cross-functional teams to enhance product efficiency and customer experience. To be successful in this role, you should have a minimum of 3-4 years of experience in the remittance industry, a Bachelor's degree preferably in Business, Accounting, or related fields, strong written and verbal communication skills in English, proficiency in Microsoft Excel, and strong analytical skills. Additionally, you should be willing to work flexible hours to align with organizational goals. If you meet the above criteria and are excited about contributing to an evolving global brand, we encourage you to apply by sending your CV to careers@xpressmoney.tech. Join us in shaping the future of cross-border remittances!,