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Capgemini
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Customer Support Order Management Specialist

Customer Support Order Management Specialist

Capgemini

5 - 9 years

0 Lacs

chennai tamil nadu

Posted:1 week ago| Platform: Shine logo

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Skills Required

customer service order management supply chain management sap microsoft applications service desk tools

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Support Order Management Specialist at Capgemini, you will have the opportunity to contribute to the company's success by managing customer service functions and supply planning. Your role will involve: - Managing Customer Service functions in dynamic business requirements and ongoing supply chain issues to achieve both Top & Bottom-line business growth - Monitoring and supporting Sales order creation, Purchase order creation, and Master setups related to material, customer, etc. - Analyzing customer forecasts, discussing with the business team and customers, and aligning accordingly - Leading and managing the required set-ups to operationalize new lanes for transacting businesses for Client sourced products To be successful in this role, you should possess the following qualifications: - SCM Customer service experience in the FMCG industry, preferably cross-functional - Excellent communication skills - Sound knowledge in SAP - Experience in using service desk tools like ticketing system, Supply plan tool, Sales force, and Supply 360 - Strong working knowledge of Microsoft applications - Preferably a Bachelor's or Master's degree in Engineering/SCM background - 5 to 7 years of experience At Capgemini, you will enjoy the following benefits and opportunities: - Shape your career with a range of career paths and internal opportunities within the Capgemini group, with personalized career guidance from leaders - Comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage, or new parent support via flexible work - Opportunity to learn on one of the industry's largest digital learning platforms with access to 250,000+ courses and numerous certifications Capgemini is a global business and technology transformation partner with a strong heritage trusted by clients to unlock the value of technology. They are committed to accelerating the dual transition to a digital and sustainable world, creating tangible impacts for enterprises and society. With a diverse team of 340,000 members in more than 50 countries, Capgemini offers end-to-end services and solutions leveraging strengths from strategy and design to engineering, fueled by market-leading capabilities in AI, cloud, and data, combined with deep industry expertise and partner ecosystem.,

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Customer Support Order Management Specialist