Customer support

Job Description: Customer Support Executive

Location: In-office / Work From Home (Hybrid possible)
Experience Required: Minimum 2 years IndustryPreference: Education / EdTechWork Timings: Monday to Saturday, 11:00 AM – 8:00 PM (Full-time)

About the Role
We are looking for a reliable and empathetic Customer Support Executive to manage parent and student communication, handle administrative responsibilities, and ensure smooth day-to-day support operations. This is not a sales role, though prior experience in sales or renewals is a plus.

Key Responsibilities
● Handle parent and student queries via calls, WhatsApp, email, and internal systems● Provide high-quality customer support with timely follow-ups and resolution● Manage and respond to customer escalations professionally and calmly● Maintain accurate data and records using software tools (CRM, spreadsheets, internal dashboards)● Coordinate with internal teams (teachers, operations, academic support) to resolve issues efficiently● Support administrative tasks such as scheduling, documentation, reporting, and updates ● Ensure consistent communication and a positive experience for parents and students Required Skills & Qualifications● Minimum 2 years of experience in customer support or client servicing roles● Strong customer support experience is essential● Comfortable working with software and data management tools● Experience handling escalations and sensitive conversations● Fluent in English and Hindi (spoken and written)● Clear communication, good listening skills, and attention to detail● Ability to multitask and work independently Preferred Qualifications● Prior experience in an education / training / EdTech organization● Exposure to sales, renewals, or customer onboarding (not mandatory)● Experience interacting with parents, students, or educators

What We’re Looking For
● Calm, patient, and solution-focused approach● Strong ownership and follow-through on tasks● Organized and process-driven mindset● Someone who enjoys working in a people-facing role

Job Type: Full-time

Work Location: In person