Customer Support International Voice Process

As a Senior Process Executive at Infosys BPM Ltd., you will be responsible for providing excellent customer support in an International Voice Process setting in Bangalore. Your role will involve resolving client issues efficiently through calls, chats, and emails. You must possess strong communication skills and be willing to work in a 24*7 office environment. Your problem-solving abilities will be crucial in understanding and addressing customer concerns promptly. Proactiveness, time management, and respect for customer's time are key qualities that you should exhibit in this role. Key Responsibilities: - Excellent communication skills to handle client issues effectively - Willingness to work in a 24*7 office environment - Analytical problem-solving abilities to resolve customer issues - Proactive approach in resolving customer issues independently and efficiently - Good time management skills to ensure all customer interactions add value Qualifications Required: - Excellent communication skills - Ability to work in US shift timings - Completion of specific training programs mandated by the client - Flexible with 24*7 working hours and no hybrid shifts Preferred Qualifications: - Full-time Graduation - Additional certifications in customer service or upskilling Infosys BPM is an equal opportunity employer that values diversity and is dedicated to fostering an inclusive work environment for all its employees.,