Customer Support Executive/Sales Executive

Job Description

About Eye Mantra Hospital Eye Mantra Hospital is a leading provider of advanced eye care services, offering specialized treatments in LASIK, Cataract, Retina, Glaucoma, and Pediatric Ophthalmology. With a commitment to affordability and quality, we aim to make exceptional eye care accessible to all. Job Locattion - Paschim Vihar Job Type-Full time Salary - 20,000 to 35,000 Contact- Tamanna HR (9718011142) Key Responsibilities Conduct outbound calls to prospective patients using provided leads/databases. Effectively communicate the benefits of our treatments (e.g., LASIK, Cataract, Retina procedures). Convert telephonic inquiries into confirmed OPD appointments and consultations. Handle incoming patient inquiries with professionalism and empathy. Maintain accurate records of calls, follow-ups, and outcomes using CRM tools. Coordinate with front desk staff and medical teams to schedule patient appointments. Meet daily and weekly targets related to call volume and appointment bookings. Deliver exceptional customer service to ensure high patient satisfaction and conversion rates. Qualifications and Skills Strong verbal communication and interpersonal skills in Hindi and English. Ability to engage, persuade, and build rapport with patients. Experience with telecalling, CRM systems, or sales processes is a plus. Resilience and motivation to handle objections and continue follow-ups. Basic knowledge of healthcare or eye care is an added advantage. Previous experience in healthcare sales, telesales, or customer service is preferred but not mandatory. Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Schedule: Morning shift Work Location: In person