Customer Support Executive – Voice Process

0 years

2 - 3 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Support Executive – Voice Process
Employment Type: Full-time

Job Description:

We are hiring Customer Support Executives .The role involves handling customer calls related to banking queries and providing accurate resolutions while ensuring excellent customer experience.

Key Responsibilities:

  • Handle inbound customer calls for Kotak Bank services
  • Assist customers with account-related queries, transactions, and service requests
  • Ensure clear, professional communication with customers
  • Adhere to process guidelines and compliance standards
  • Maintain call quality, accuracy, and customer satisfaction
  • Achieve individual performance and quality targets

Eligibility Criteria:

  • Minimum 6 months of voice process experience
  • Graduates & Undergraduates both can apply
  • Communication assessment through Versant Test
  • Versant 3: Average communication
  • Versant 4: Good communication
  • Basic computer knowledge
  • Willingness to work in rotational shifts

Salary Structure (Take Home):Graduates (6+ months experience):

  • Versant 3: ₹17,000 take-home
  • Versant 4: ₹18,000 take-home
  • Earning potential up to ₹25,000 in-hand

Undergraduates (6+ months experience):

  • Versant 3: ₹16,000 take-home
  • Versant 4: ₹17,000 take-home

Perks & Benefits:

  • Attractive take-home salary + incentives
  • Stable job with growth opportunities
  • Professional work environment
  • Paid training

Job Type: Full-time

Pay: ₹17,000.00 - ₹25,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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