Customer Support Executive – Voice Process

0 years

3 Lacs

Posted:2 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Location: Jaipur (On-site)
Experience Required: Minimum 6 months (B2 / C1 level communication)
Employment Type: Full-time
CTC: ₹29,400 per month
Headcount: 100

Job Description:

We are hiring Customer Support Executives for the Walmart Voice Process. The role involves handling inbound/outbound customer calls and providing timely, accurate support while ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Handle customer queries via voice calls professionally and efficiently
  • Resolve customer issues related to orders, payments, refunds, and general inquiries
  • Maintain clear and courteous communication with customers
  • Follow company policies and process guidelines
  • Ensure customer satisfaction and proper call documentation
  • Meet quality and productivity targets

Eligibility Criteria:

  • Minimum 6 months of customer support experience (Voice process preferred)
  • Good communication skills (B2/C1 level English)
  • Ability to handle customer conversations confidently
  • Basic computer knowledge
  • Willingness to work in shifts
  • Immediate joiners preferred

Perks & Benefits:

  • Competitive salary: ₹29,400 CTC
  • Stable international process (Walmart)
  • Growth opportunities
  • Professional work environment
  • Paid training

Location:

Jaipur (Work from Office)

Job Type: Full-time

Pay: ₹25,000.00 - ₹29,000.00 per month

Benefits:

  • Provident Fund

Language:

  • English (Required)

Location:

  • Jaipur, Rajasthan (Required)

Work Location: In person

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