Customer Support Executive

Job description:

Customer Support Executive (Work from Office)
Location: Bhubaneswar

Experience certificate is mandatory for experienced candidates

Work Schedule:

• Shift: 9 hours per day (including breaks)
• Working Days: 6 days a week (rotational)
• Week Off: Rotational
• Cab Facility: Not applicable

Key Responsibilities:

• Handle inbound customer calls professionally.
• Resolve customer queries effectively and efficiently.
• Provide accurate and updated information about MakeMyTrip services.
• Ensure customer satisfaction through quality service.
• Document customer interactions appropriately in the system.

Requirements:

• Prior BPO experience required (proof of experience mandatory).
• Must possess an experience certificate (for experienced roles).

Key Skills:

• Strong verbal communication skills in English and Hindi.
• Good problem-solving abilities and a proactive approach.
• Ability to multitask and handle pressure in a fast-paced environment.
• Customer-centric attitude and willingness to learn.

Job Type: Full-time

Pay: ₹14,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Bhubaneswar, Orissa: Reliably commute or planning to relocate before starting work (Required)

Location:

• Bhubaneswar, Orissa (Required)

Work Location: In person

Speak with the employer
+91 9176682000