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Customer Support Executive

Customer Support Executive

Resources Valley

0 - 31 years

1 - 2 Lacs

Bhan Nagar, Jaipur

Posted:1 week ago| Platform: Apna logo

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Skills Required

support resolve crm communication schedule

Work Mode

On-site

Job Type

Full Time

Job Description

Role & responsibilities : Handle customer inquiries and provide resolutions through voice support. Offer technical assistance and resolve customer issues related to products or services. Assist customers with inquiries regarding product features, orders, and account issues. Provide timely and accurate responses to customers via phone. Escalate issues to higher-level teams or supervisors when necessary. Document and maintain customer interaction details in the CRM system. Ensure a high level of customer satisfaction and follow up to ensure issues are resolved. Stay updated with product information, process changes, and company policies to provide accurate assistance. Collaborate with other teams to ensure an exceptional customer experience. Preferred candidate profile : Strong communication skills (both verbal and written) in English. Bachelors Degree or PUC - Fresher or Experience Can Apply Salary Max 5.5CTC Perks and benefits : Transport provided Competitive Salary Paid time off and holidays. Flexible Work Schedule Good Incentives

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Customer Support Executive