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RAPSYS TECHNOLOGIES PTE LTD
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Customer Support Executive

Customer Support Executive

RAPSYS TECHNOLOGIES PTE LTD

1 - 5 years

0 Lacs

karnataka

Posted:1 month ago| Platform: Shine logo

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Skills Required

customer service ms office excellent communication skills problemsolving abilities verbal written communication skills crm software

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Support Executive at our company, your role is crucial in providing exceptional service to our clients. You will be responsible for handling customer inquiries via phone, email, and chat, resolving customer issues promptly, and maintaining accurate records of customer interactions. Collaboration with internal teams to ensure customer satisfaction and following up on customer cases for resolution are also key aspects of your role. Additionally, you will provide product information and guidance to customers. Key Responsibilities: - Handle customer inquiries via phone, email, and chat - Resolve customer issues and complaints promptly - Maintain accurate records of customer interactions - Collaborate with internal teams to ensure customer satisfaction - Follow up on customer cases to ensure resolution - Provide product information and guidance to customers Qualifications Required: - 1+ years of experience in customer support or related field - Excellent verbal and written communication skills - Strong problem-solving and analytical abilities - Patience and empathy when dealing with customers - Proficiency in MS Office and CRM software - Ability to work in a fast-paced environment If you are ready to make an impact and grow with us, apply now to join our team in Bangalore in the role of Customer Support Executive.,

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Customer Support Executive