Customer Support Executive

1 - 3 years

3 - 4 Lacs

Posted:1 month ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location:

Process:

About the Role:

Key Responsibilities:

  • Communicate effectively with

    US customers (voice process)

  • Handle onboarding, implementation, and customer success queries
  • Manage multiple client cases with attention to detail
  • Provide timely updates and resolutions
  • Upsell/Cross-sell as part of KPIs
  • Work collaboratively with internal and external teams

Requirements:

  • 12 years of experience in customer service
  • Excellent communication skills (written & spoken)

  • Experience in B2B/B2C processes preferred
  • Proficiency with CRM tools & ability to learn quickly
  • Strong listening, questioning & call control skills
  • Comfortable with night shifts & rotational 24x7 shifts

  • Any graduate/UG drop (not pursuing a course alongside job)

  • Must have prior experience in international voice process

Salary Grid:

  • 8 to 17 months exp.

    3.87 – 4.25 LPA
  • 18 to 23 months exp.

    4.5 LPA
  • 24 months & above exp.

    4.7 LPA

Other Details:

  • Work Mode: Onsite
  • Working Days: 5 days/week (rotational week off/split off)
  • Industry: BPO (International process)
  •  2 Way cabs provided

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Plugin Live Technologies

Technology / Streaming Services

Tech City

RecommendedJobs for You

jaya nagar, bengaluru/bangalore region