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Namdev Finvest
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Customer Support Executive

Customer Support Executive

0 - 1 years

|

1 - 2 Lacs

Posted:4 hours ago| Platform:

Apply

Skills Required

customer support bpo customer service hindi

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, or chat.
Provide accurate information regarding products, services, and processes.
Handle and resolve customer complaints or escalate to the appropriate department.
Maintain detailed and accurate records of customer interactions.
Follow up with customers to ensure issues are resolved to their satisfaction.
Coordinate with internal teams to resolve issues.
Identify recurring issues and provide feedback for process improvement.
Adhere to company policies, service standards, and communication guidelines.
Support new initiatives or campaigns aimed at improving customer experience.

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