Customer Support Executive (Logistics) -Female

• Respond to customer queries via phone, email, or chat.
• Provide updates on shipment status, delivery timelines, and delays.
• Address complaints or service issues promptly and professionally.
• Track and monitor shipments using logistics software or tracking systems.
• Coordinate with warehouses, carriers, and internal departments to ensure smooth delivery.
• Help resolve issues like lost or damaged goods, incorrect deliveries, or customs delays.
• Prepare and maintain shipping documents, delivery notes, and customer records.
• Generate regular reports on service performance and customer feedback.
• Act as a liaison between customers and logistics providers to resolve issues.
• Escalate complex problems to the appropriate team or manager.
• Assist in updating standard operating procedures.

ONLY FEMALE CANDIDATES

MUST HAVE EXPERIENCE IN LOGISTICS SECTOR

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Provident Fund

Work Location: In person