Posted:1 day ago
Hiring: International Semi-Voice Process Customer Support
Location: Hyderabad
Experience: Experienced Candidates Only
Communication Requirement: Good English Communication Skills (B2–C1 Level Preferred)
Eligibility: Candidates with a minimum of 6 months of relevant experience
Job Overview
We are looking for experienced, customer-oriented professionals to join our International Semi-Voice Process team in Hyderabad.
The ideal candidate should have prior experience in International Semi-Voice, Chat, Email, or Customer Support, along with good written and verbal communication skills. Candidates should be capable of handling customer queries through emails, chats, and occasional calls while delivering excellent customer service.
Key Responsibilities
Handle customer queries through email, chat, and occasional inbound/outbound calls.
Understand customer concerns and provide accurate and timely resolutions.
Respond to customer emails and chat requests professionally.
Maintain high customer satisfaction through effective communication.
Handle customer complaints and escalations efficiently.
Maintain accurate records of customer interactions in CRM or internal systems.
Follow company guidelines, quality standards, and compliance requirements.
Meet productivity, quality, and customer satisfaction targets.
Coordinate with internal teams to resolve customer issues.
Demonstrate excellent multitasking, listening, and problem-solving skills.
Candidate Requirements
Only experienced candidates are eligible to apply.
Minimum 6 months of experience in International Semi-Voice, Chat, Email, or Customer Support is mandatory.
Good spoken and written English communication skills (B2–C1 level preferred).
Good typing speed and email drafting skills.
Basic computer knowledge and familiarity with MS Office.
Ability to handle multiple customer queries simultaneously.
Strong customer-handling and problem-solving abilities.
Willingness to work in rotational shifts, including night shifts.
Ability to work in a fast-paced, target-driven environment.
What We Offer
Competitive salary based on experience and skill set.
Two-way cab transportation, subject to applicable location and eligibility criteria.
Professional and supportive work environment.
Opportunities for career growth and internal mobility.
Training and professional development opportunities.
Job Details
Job Location: Hyderabad
Experience: Minimum 6 months
Process: International Semi-Voice / Customer Support
Process Type: Email + Chat + Voice Support
Candidate Profile: Experienced professionals only
How to Apply
Interested candidates can apply using the details below:
Email: vandana.vaddamalla@intouchcx.com
Contact: 7075920946
Please mention HR Vandana on your resume for reference.
Disclaimer: Intouch CX does not charge any fees for job applications, interviews, or job offers. Candidates should avoid anyone requesting registration fees, refundable deposits, or any other payment in exchange for employment.
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