Customer Support Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Kauvery Hospital

3 - 5 years

3 - 4 Lacs

Chennai

Posted:1 day ago

Job Description

Job Summary

Customer Support Executive

The role requires excellent communication, empathy, patience and strong coordination skills, particularly when interacting with patients and their families.

Key Responsibilities

Handle
inbound and outbound calls
from patients, attendants and customers.
Respond to customer queries related to
hospital services, departments, doctors, appointments, diagnostics and other healthcare services
.
Schedule, reschedule and cancel appointments accurately through the hospital system.
Provide appropriate information regarding consultation, diagnostic services, timings and service procedures.
Understand patient concerns and provide timely and appropriate resolutions.
Handle complaints professionally and escalate clinical or sensitive issues to the concerned department.
Coordinate with
OPD, Nursing, Billing, Diagnostics, Pharmacy, Insurance, Medical Records and other departments
for resolution of patient queries.
Follow up on pending requests, complaints and service issues until closure.
Maintain accurate customer/patient interaction records in
CRM / HIS / hospital software
.
Conduct follow-up calls to understand patient satisfaction and service experience.
Maintain confidentiality of patient information and follow hospital policies and procedures.
Ensure excellent customer service and contribute towards improving the overall patient experience.
Prepare daily/weekly reports related to calls, enquiries, complaints, appointments and service requests.
Meet defined
service quality, response time, productivity and customer satisfaction.

Skills Required

Voice BPO Bpo voice Outbound calling Networking International Calling Customer support

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Job Type

Full Time

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Customer Support Executive