Customer Support Executive / Intern

0 - 3 years

0 Lacs

Posted:1 month ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Support Executive / Intern, your primary role will be to provide assistance to customers in completing their purchases and resolving any concerns they may have. Your key responsibilities will include: - Calling and following up with customers who have abandoned their carts - Understanding customer concerns and guiding them towards completing their purchase - Sharing product details, offers, and support options with customers - Updating CRM records and coordinating with support/marketing teams - Providing valuable feedback to enhance the customer journey - Maintaining a polite, professional, and positive attitude in all interactions - Learning and understanding the products to address basic customer queries - Recording customer interactions and details accurately in the system - Coordinating with internal teams to ensure timely resolution of customer issues To excel in this role, you should possess the following qualifications: - Excellent communication skills in English and the local language (Tamil), with knowledge of Hindi being a plus - Basic computer knowledge including proficiency in email, Excel, and chat tools - Willingness to learn and adapt to different situations - Customer-focused attitude with the ability to demonstrate patience and active listening skills This position offers an opportunity to work in a dynamic environment where you will play a crucial role in ensuring customer satisfaction and driving business growth.,

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Sweet Karam Coffee logo
Sweet Karam Coffee

Food & Beverage

Mumbai

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