About The Role We are looking for a Business Development Executive who will be responsible for reaching out to potential customers who have abandoned their carts and assisting them in completing their purchase. The ideal candidate should have excellent communication and persuasion skills, a customer-first approach, and a keen interest in driving conversions. Key Responsibilities Follow up with customers who have abandoned their carts via phone, WhatsApp, or other communication channels. Understand the customer’s concern or hesitation and address it effectively to drive conversions. Explain product details, ongoing offers, and any additional support to complete the purchase. Maintain accurate and up-to-date records of customer interactions and conversion status in the CRM. Collaborate with the Customer Support and Marketing teams to align on promotions and customer communication strategies. Share customer feedback and insights regularly with the internal teams for improvements. Requirements Minimum 1 year of experience in tele sales or customer follow-up roles. Excellent communication skills in English (knowledge of Hindi is an added advantage). Strong persuasive and customer engagement abilities. Familiarity with CRM tools and sales tracking systems. Ability to work independently with a target-driven mindset Show more Show less
About the Role: We are looking for a Customer Support Executive who will be responsible for reaching out to potential customers who have abandoned their carts and assisting them in completing their purchase. The ideal candidate should have excellent communication and persuasion skills, a customer-first approach, and a keen interest in driving conversions. Key Responsibilities: Follow up with customers who have abandoned their carts via phone, WhatsApp, or other communication channels. Understand the customer’s concern or hesitation and address it effectively to drive conversions. Explain product details, ongoing offers, and any additional support to complete the purchase. Maintain accurate and up-to-date records of customer interactions and conversion status in the CRM. Collaborate with the Customer Support and Marketing teams to align on promotions and customer communication strategies. Share customer feedback and insights regularly with the internal teams for improvements. Requirements: Minimum 1 +years of experience in tele sales or customer follow-up roles. Excellent communication skills in English (knowledge of Hindi is an added advantage). Strong persuasive and customer engagement abilities. Familiarity with CRM tools and sales tracking systems. Ability to work independently with a target-driven mindset
About the Role: We are looking for a Customer Support Executive who will be responsible for reaching out to potential customers who have abandoned their carts and assisting them in completing their purchase. The ideal candidate should have excellent communication and persuasion skills, a customer-first approach, and a keen interest in driving conversions. Key Responsibilities: Follow up with customers who have abandoned their carts via phone, WhatsApp, or other communication channels. Understand the customer’s concern or hesitation and address it effectively to drive conversions. Explain product details, ongoing offers, and any additional support to complete the purchase. Maintain accurate and up-to-date records of customer interactions and conversion status in the CRM. Collaborate with the Customer Support and Marketing teams to align on promotions and customer communication strategies. Share customer feedback and insights regularly with the internal teams for improvements. Requirements: Minimum 1 +years of experience in tele sales or customer follow-up roles. Excellent communication skills in English (knowledge of Hindi is an added advantage). Strong persuasive and customer engagement abilities. Familiarity with CRM tools and sales tracking systems. Ability to work independently with a target-driven mindset
The Business Finance Manager position at Sweet Karam Coffee is a pivotal role that involves leading financial planning, budgeting, cost control, and profitability analysis. Your primary responsibility will be to drive data-driven decision-making to ensure that the financial health of the organization is in line with its growth objectives. Your key responsibilities will include financial planning, budgeting, and forecasting to support strategic decision-making. You will also be responsible for cost control and profitability management, business performance monitoring, KPI tracking, cash flow management, and working capital management. Additionally, you will oversee financial reporting, compliance, and risk analysis while collaborating cross-functionally with sales, marketing, and operations teams. To be successful in this role, you should have at least 7-12 years of experience in finance, with a minimum of 3 years in business finance, preferably in the FMCG or consumer goods industry. A qualification such as CA or CMA is preferred. Your skill set should include expertise in financial modeling, cost control, ERP systems, and advanced Excel. A strong analytical mindset, attention to detail, and excellent stakeholder management skills are essential for this position. If you believe you meet the requirements for this role and are excited about the opportunity to drive financial performance in a dynamic environment, we encourage you to apply by sending your resume to the contact information provided below. Contact: +91-7603938718 Email: monisha@sweetkaramcoffee.in,
The Business Finance Manager at Sweet Karam Coffee will play a crucial role in leading financial planning, budgeting, cost control, and profitability analysis. Your primary responsibility will be to drive data-driven decision-making, ensuring that the financial health of the company aligns with its business growth objectives. Your key responsibilities will include financial planning, budgeting, and forecasting to support strategic decision-making. You will be tasked with cost control and profitability management, ensuring that financial resources are optimized efficiently. Monitoring business performance through KPI tracking, managing cash flow and working capital, as well as overseeing financial reporting, compliance, and risk analysis will also be part of your mandate. Additionally, you will be expected to collaborate cross-functionally with teams in sales, marketing, and operations to achieve shared business goals. To excel in this role, you should possess a minimum of 7-12 years of experience in finance, with at least 3 years specifically in business finance, preferably within the FMCG or consumer goods industry. A CA or CMA qualification is preferred. Your skill set should include expertise in financial modeling, cost control, proficiency in ERP systems, and advanced Excel skills. An analytical mindset, attention to detail, and strong stakeholder management abilities will be essential for success in this position. If you meet these qualifications and are interested in joining our dynamic team at Sweet Karam Coffee, please submit your resume for consideration. Contact Information: Phone: +91-7603938718 Email: monisha@sweetkaramcoffee.in,
Role: Area Sales Executive – Standalone Modern Trade Company: Sweet Karam Coffee Location: Chennai + Coimbatore Key Responsibilities Account Management & Business Growth: Manage and drive revenue growth in assigned Standalone Modern Trade (SMT) outlets like Namdharis, Ratnadeep, Modern Bazaar, MK Retail, etc. Handle all aspects of the MT distributor network, including appointment, ROI planning, performance tracking, and execution processes. Drive secondary sales targets while ensuring timely stock replenishment and minimal returns. Execution & Visibility: Ensure high-quality execution of monthly/quarterly trade promotions, in-store activation, new product launches, and display drives. Work with merchandising partners to ensure planogram adherence, FIFO-based stock rotation, and stock freshness. Distributor Management & Operations: Create and manage Distributor ROI sheets and ensure distributor profitability within market norms. Streamline order-to-cash processes, claims, and schemes through Distributor Management System (DMS) and other sales tools/platforms. Provide regular inputs to distributors to improve efficiency, reduce wastage, and ensure visibility investments are properly executed. Relationship Management: Maintain strong relationships with category buyers, store managers, and distributor sales staff to influence shelf space, order frequency, and visibility. Handle on-ground execution support and local negotiation of secondary displays and sampling activations. Sales Planning & Reporting: Use DMS and Excel-based tools to update and track store-wise sales performance, offtake trends, inventory movement, and claims. Provide weekly dashboards and action plans based on store-level and beat-level insights. New Store Onboarding & Range Expansion: Identify high-potential outlets and oversee the end-to-end onboarding of new standalone MT stores. Drive range-selling and increase SKU depth per store through targeted sales push and tactical offers. Market Intelligence & Competition Tracking: Monitor competitor activities including pricing, schemes, product placement, and consumer feedback to feed into local sales strategies Education & Experience: Graduate/MBA preferred 2–5 years of experience in FMCG retail/modern trade, preferably with a focus on standalone MT formats Experience in managing MT distributors and familiarity with DMS systems is mandatory Skills & Competencies: Fluency in the local language, along with proficiency in Hindi/Tamil and English, is essential Strong interpersonal skills with the ability to build relationships across store and distributor networks Data-savvy, hands-on with Excel, DMS, and sales tracking tools Self-driven, entrepreneurial mindset with high ownership and execution capability Comfortable with local travel (up to 50%)
Job Title: Executive– B2B Lead Generation(Tele) Location: Chennai Job Type: Contractual (3 months) Experience: 0–2 years (Freshers with good communication skills can apply) Job Summary: We are looking for a proactive and energetic B2B Lead Generation specialist to reach out to potential business clients, introduce our products/services, and generate qualified leads for the sales team. This is a target-driven role requiring excellent communication and persuasion skills. Key Responsibilities: Make outbound B2B calls to potential clients from the provided database or sourced leads. Understand customer needs and identify opportunities to qualify them as sales-ready leads. Explain product/service offerings clearly and persuasively to decision-makers. Schedule appointments or product demos for the sales team. Maintain and update CRM/database with accurate lead details and call outcomes. Follow up on warm leads through calls or emails. Achieve weekly/monthly lead generation targets. Coordinate with internal teams to improve lead quality and conversion. Key Requirements: Graduate in any discipline. 0–2 years of experience in telecalling , telesales, or lead generation (B2B preferred). Excellent communication and interpersonal skills. Ability to understand and explain basic product/service details. Basic knowledge of CRM tools, MS Excel, and email communication. Goal-oriented and self-motivated. Good to Have: Prior experience in B2B sales or lead generation. Fluency in English and any regional language (optional based on location). Understanding of sales pipelines and funnel management.
Job Title: Supply Chain Manager Location: Chennai Industry: FMCG (Food & Beverage / Consumer Goods) Experience: 8+ years with experience in leading large sites and teams Role Overview We are looking for a dynamic Supply Chain Manager with proven expertise in managing FMCG operations . The role involves overseeing and scaling the footprint of SKC pan India with responsibility for Operations, process & controls execution. Key Responsibilities Leadership: Values and Data driven leadership providing direction , structure and processes to End to End operations. Ability to manage diverse stakeholders spanning shop floor to leadership. Warehousing & Controls: Safety, Quality , Compliance & Controls overarching operations Build capabilities in the space of Exports & International order processing. Innovate to challenge the status quo and make responsiveness and agility a competitive advantage for SKC Oversee the pan india operations for SKC and ensure compliance with Service , Cost & Controls. Key Stakeholders : Business, Planning, Finance, Procurement Key Skills Required Warehousing expertise - 3-5 years’ experience in operating large fulfilment centers and familiarity with WMS and ERP Experience in Quality & Controls audits Excellent planning, problem-solving, and communication skills. Highly value driven and team player Education Bachelor & or hands on experience in Supply Chain / Logistics MBA/PGDM in Supply Chain or Operations (preferred
As a Supply Chain Manager in the FMCG industry, you will play a crucial role in overseeing and scaling the operations of SKC pan India. With over 8 years of experience, you will lead large sites and teams, ensuring efficient and effective supply chain management. Your key responsibilities will include: - Providing data-driven leadership to guide End to End operations, managing diverse stakeholders from the shop floor to leadership levels. - Ensuring safety, quality, compliance, and controls across operations, with a focus on building capabilities in exports and international order processing. - Driving innovation to enhance responsiveness and agility, making it a competitive advantage for SKC. - Overseeing pan India operations to ensure compliance with service, cost, and controls requirements. - Collaborating with key stakeholders such as Business, Planning, Finance, and Procurement to optimize supply chain processes. Key skills required for this role include: - 3-5 years of warehousing expertise, including experience in operating large fulfillment centers and familiarity with WMS and ERP systems. - Experience in conducting quality and controls audits. - Strong planning, problem-solving, and communication skills. - A high level of values-driven leadership and a team-player mindset. Ideally, you should have a Bachelor's degree in Supply Chain/Logistics or equivalent hands-on experience. An MBA/PGDM in Supply Chain or Operations would be preferred to excel in this role. If you are a dynamic and experienced professional seeking a challenging opportunity in the FMCG industry, this role could be the perfect fit for you.,
FIND ON MAP