About The Role We are looking for a Business Development Executive who will be responsible for reaching out to potential customers who have abandoned their carts and assisting them in completing their purchase. The ideal candidate should have excellent communication and persuasion skills, a customer-first approach, and a keen interest in driving conversions. Key Responsibilities Follow up with customers who have abandoned their carts via phone, WhatsApp, or other communication channels. Understand the customer’s concern or hesitation and address it effectively to drive conversions. Explain product details, ongoing offers, and any additional support to complete the purchase. Maintain accurate and up-to-date records of customer interactions and conversion status in the CRM. Collaborate with the Customer Support and Marketing teams to align on promotions and customer communication strategies. Share customer feedback and insights regularly with the internal teams for improvements. Requirements Minimum 1 year of experience in tele sales or customer follow-up roles. Excellent communication skills in English (knowledge of Hindi is an added advantage). Strong persuasive and customer engagement abilities. Familiarity with CRM tools and sales tracking systems. Ability to work independently with a target-driven mindset Show more Show less

About the Role: We are looking for a Customer Support Executive who will be responsible for reaching out to potential customers who have abandoned their carts and assisting them in completing their purchase. The ideal candidate should have excellent communication and persuasion skills, a customer-first approach, and a keen interest in driving conversions. Key Responsibilities: Follow up with customers who have abandoned their carts via phone, WhatsApp, or other communication channels. Understand the customer’s concern or hesitation and address it effectively to drive conversions. Explain product details, ongoing offers, and any additional support to complete the purchase. Maintain accurate and up-to-date records of customer interactions and conversion status in the CRM. Collaborate with the Customer Support and Marketing teams to align on promotions and customer communication strategies. Share customer feedback and insights regularly with the internal teams for improvements. Requirements: Minimum 1 +years of experience in tele sales or customer follow-up roles. Excellent communication skills in English (knowledge of Hindi is an added advantage). Strong persuasive and customer engagement abilities. Familiarity with CRM tools and sales tracking systems. Ability to work independently with a target-driven mindset

About the Role: We are looking for a Customer Support Executive who will be responsible for reaching out to potential customers who have abandoned their carts and assisting them in completing their purchase. The ideal candidate should have excellent communication and persuasion skills, a customer-first approach, and a keen interest in driving conversions. Key Responsibilities: Follow up with customers who have abandoned their carts via phone, WhatsApp, or other communication channels. Understand the customer’s concern or hesitation and address it effectively to drive conversions. Explain product details, ongoing offers, and any additional support to complete the purchase. Maintain accurate and up-to-date records of customer interactions and conversion status in the CRM. Collaborate with the Customer Support and Marketing teams to align on promotions and customer communication strategies. Share customer feedback and insights regularly with the internal teams for improvements. Requirements: Minimum 1 +years of experience in tele sales or customer follow-up roles. Excellent communication skills in English (knowledge of Hindi is an added advantage). Strong persuasive and customer engagement abilities. Familiarity with CRM tools and sales tracking systems. Ability to work independently with a target-driven mindset

The Business Finance Manager position at Sweet Karam Coffee is a pivotal role that involves leading financial planning, budgeting, cost control, and profitability analysis. Your primary responsibility will be to drive data-driven decision-making to ensure that the financial health of the organization is in line with its growth objectives. Your key responsibilities will include financial planning, budgeting, and forecasting to support strategic decision-making. You will also be responsible for cost control and profitability management, business performance monitoring, KPI tracking, cash flow management, and working capital management. Additionally, you will oversee financial reporting, compliance, and risk analysis while collaborating cross-functionally with sales, marketing, and operations teams. To be successful in this role, you should have at least 7-12 years of experience in finance, with a minimum of 3 years in business finance, preferably in the FMCG or consumer goods industry. A qualification such as CA or CMA is preferred. Your skill set should include expertise in financial modeling, cost control, ERP systems, and advanced Excel. A strong analytical mindset, attention to detail, and excellent stakeholder management skills are essential for this position. If you believe you meet the requirements for this role and are excited about the opportunity to drive financial performance in a dynamic environment, we encourage you to apply by sending your resume to the contact information provided below. Contact: +91-7603938718 Email: monisha@sweetkaramcoffee.in,