Customer Support Executive - Inbound Voice Process

Company Description

QuCatalyst is a trusted strategic consulting and execution partner that helps organizations harness the power of smart outsourcing to reduce the Cost of Poor Quality (CoPQ), streamline operations, and accelerate digital transformation. We ensure every initiative aligns with business goals, timelines, and budgets. Our mission is to provide precise and purposeful solutions to meet our clients' needs effectively.

Role Description

We are hiring Customer Support Executives for an inbound customer service process. The role involves handling customer queries and support requests for leading platforms such as Swiggy, Instamart, Zomato, and Zepto. If you have strong communication skills, a calm attitude, and enjoy helping people resolve their issues efficiently, this role is perfect for you!

Key Responsibilities:

• Handle inbound customer calls related to orders, deliveries, and service issues.
• Provide accurate and timely information to customers.
• Resolve customer queries with empathy and professionalism.
• Log and escalate issues to internal teams when necessary.
• Maintain call quality and service standards as per company guidelines.
• Ensure a smooth and satisfactory customer experience.

Requirements:

Education:

Experience:

Skills:

• Good command over English communication (spoken and written).
• Strong problem-solving attitude and patience while handling queries.
• Ability to work efficiently in a team and meet performance targets.
• Willingness to work in rotational shifts (shift allowance applicable).

Additional Benefits:

• Shift Allowance: ₹2,500 for rotational shifts.
• Drop facility for female employees for shifts scheduled post 10 PM.
• Opportunities for career growth and internal promotions based on performance.

Work Schedule:

• Total Duty Hours:

  9 hours (including breaks).

• Shift Timing:

  Rotational shifts (morning, evening, night).

• Location:

  Saltlake, Kolkata