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Customer Support Executive

0 - 1 years

0 Lacs

Ahmedabad, Gujarat, India

Posted:2 weeks ago| Platform: Linkedin logo

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Skills Required

support retention tracking chat verification logistics communication crm service

Work Mode

On-site

Job Type

Full Time

Job Description

Tips: We are looking for a proactive Customer Support Executive to enhance customer satisfaction and retention. You’ll handle queries, order tracking, returns, and feedback while ensuring a seamless experience across multiple channels. Responsibilities Respond to customer queries via email, chat, phone & social media, ensuring quick resolution. Address concerns like order status, complaints, leakages & delivery issues. Handle queries (address verification, product usage, benefits) quickly and efficiently. Coordinate with logistics partners (Delhivery, ShipRocket) for order-related concerns. Engage with loyal customers for testimonials & events. Help reduce cart abandonment by resolving purchase hesitations. Qualifications 0 - 1.5 years of customer support experience (E-commerce/FMCG preferred). Strong communication skills in English & Hindi (verbal & written). Ability to handle escalations professionally with a customer-first approach. Familiarity with CRM & ticketing systems is a plus. Passion for customer service & relationship-building If you're eager to create meaningful customer experiences, we'd love to hear from you! Show more Show less

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