Customer Support Executive (Hindi & English)

As a Customer Support Executive at our company located in Technopark, Trivandrum, your main role will involve handling customer queries in Hindi and English through various communication channels. You will be responsible for providing accurate solutions, resolving complaints effectively, and ensuring customer satisfaction by following communication protocols and collaborating with the team to enhance the overall customer experience. Key Responsibilities: - Handle customer queries via phone, email, and chat professionally - Provide accurate solutions and maintain customer records - Resolve complaints by identifying issues and offering effective solutions - Follow communication protocols and ensure customer satisfaction - Collaborate with the team to enhance the customer experience Qualifications Required: - Any graduate with 0-1 year of experience in customer support or a related field - Strong problem-solving and interpersonal skills - Proficiency in computers and customer service software - Ability to handle challenging situations with patience and professionalism - Willingness to relocate to Trivandrum as there is no work-from-home option available This is a full-time position with a day shift schedule, offering a monthly salary ranging from 15,000 to 20,000. If you are fluent in Hindi and English, possess a passion for customer service, and meet the qualifications mentioned above, we encourage you to apply for this exciting opportunity to join our team and contribute to delivering exceptional customer support services.,