Customer Support Executive for Tally

MALE CANDIDATES ONLY!! Please note that knowledge of Tally Prime is necessary for this role.

Job Description:

1. Provide exceptional customer support and assistance to users of our Tally software, resolving issues and answering queries promptly and effectively.

2. Utilise your deep knowledge of Tally to guide customers through software functionalities, troubleshoot technical problems, and ensure smooth software operations.

3. Demonstrate excellent communication skills in order to explain complex accounting concepts and software features to users with varying levels of expertise.

4. Collaborate with cross-functional teams to identify and escalate software bugs, suggesting improvements and enhancements to our development team for a seamless user experience.

5. Stay up-to-date with the latest software updates, new features, and industry best practices to provide accurate and up-to-date information to our customers.

6. Leverage your problem-solving abilities to identify and address customer pain points, working closely with them to find suitable solutions and improve their overall experience.

7. Assist in training and onboarding new customers, ensuring they are equipped with the necessary knowledge and skills to effectively use our Tally software.

Requisite:

• Candidates with 0 - 2 years of experience
• MALE CANDIDATES ONLY
• Graduate (BCom. Preferred).
• Candidates who have pursued courses in Advanced Tally or Tally Prime would be a great fit.
• Is comfortable travelling onsite to resolve client issues.
• Good Communication, Presentation & Interpersonal Skills
• Proficient in using Microsoft Office.

Job Location: Santacruz East, Vakola, Mumbai

Working Days: Monday to Friday; 10:00 to 6:00 p.m.; Saturday 10:30 a.m. to 1:30 p.m.

Compensation: 15,000 - 25,000 per month onwards (we are open to expanding the salary bracket depending on experience and last drawn salary).

Job Type: Full-time

Pay: ₹180,000.00 - ₹350,000.00 per year

Benefits:

• Health insurance
• Paid sick time

Application Question(s):

• Are you an immediate joiner ?
• Are you aware that this is not an accounting job role and it is rather a customer support role? And are you comfortable receiving calls from customers?
• Do you have knowledge of Tally Prime or have you used it practically?

Work Location: In person