Customer Support Executive Female

About the Role:

We are seeking a proactive and customer-focused Customer Support Executive (Female) to join our team. The candidate will be responsible for handling customer interactions, resolving queries, and ensuring a smooth customer experience across different communication channels.

Key Responsibilities:

• Handle inbound and outbound calls, WhatsApp, emails, and chat support.
• Respond to customer inquiries regarding products, orders, and services in a professional manner.
• Resolve complaints efficiently while maintaining customer satisfaction.
• Coordinate with internal teams (operations, logistics, sales, etc.) for order status, replacements, and refunds.
• Maintain accurate records of customer interactions in CRM/Excel/Shopify.
• Ensure follow-up with customers for query closure and feedback.
• Meet daily/weekly performance targets (response time, satisfaction score, issue resolution).
• Escalate unresolved issues to the senior team when required.

Requirements:

• Female candidates with Madurai location preferred with age group of 27 to 35 (married candidates are most preferable)
• Graduate in any discipline (preferred).
• 0–2 years of experience in customer support/tele-calling/CRM handling.
• Excellent communication skills in English, Tamil, and Hindi (added advantage).
• Strong problem-solving ability and patience while dealing with customers.
• Basic computer knowledge (MS Office, email handling, CRM tools).
• Ability to work in a fast-paced environment.

Soft Skills:

• Communication
• Customer-first attitude
• Good listening and interpersonal skills
• Team player with a positive mindset
• Ability to handle pressure and multitask

Perks & Benefits:

• Competitive salary
• Career growth opportunities
• Friendly and supportive work culture
• Training and development support
• Paid Leave

Warm Regards,

HR

Contact Number - 9514111607

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Health insurance

Application Question(s):

• Your current CTC?
• Your expected CTC?
• Total Experience in Customer Support
• Proficiency in English ?
• Notice Period ?

Work Location: In person