Customer Support Executive – English

Customer Support Executive – English

Location: Delhi

Salary: Up to ₹29,000 CTC per month

Joining: Immediate

Job Overview:

We are looking for enthusiastic and customer-oriented Customer Support Executives to join our international voice process (Bird Process) team. The ideal candidate should possess excellent communication skills in English and a passion for delivering outstanding customer experiences. You will be responsible for handling inbound and outbound calls, resolving customer queries, and ensuring customer satisfaction while maintaining the company’s service standards.

Key Responsibilities:

• Handle inbound and outbound calls for international customers in a professional manner.
• Provide accurate, valid, and complete information to customers by using the right tools and resources.
• Identify and assess customers’ needs to achieve satisfaction and resolve queries effectively.
• Manage and resolve customer complaints efficiently while maintaining a positive, empathetic, and professional attitude.
• Follow communication procedures, guidelines, and policies.
• Keep detailed records of customer interactions and transactions.
• Escalate complex issues to higher support levels as required.
• Meet performance targets related to quality, productivity, and customer satisfaction.

Requirements:

• Education: Graduate in any stream (mandatory).
• Experience: Minimum 1 year of experience in a customer support or voice process role (international process preferred).
• Communication Skills: Excellent spoken English with clear pronunciation and strong listening skills.
• Technical Skills: Basic computer proficiency and familiarity with CRM tools and MS Office.
• Shift Flexibility: Willingness to work in rotational shifts (including night shifts).
• Personality Traits: Customer-centric, confident, empathetic, and a quick learner with strong problem-solving skills.

Benefits:

• Competitive salary up to ₹29,000/month (CTC)
• Both-side cab facility for safe and convenient commuting
• Comprehensive on-the-job training and skill development opportunities
• Exposure to international customer service standards
• Supportive and inclusive work environment

Why Join Us:

This is an excellent opportunity to work with a reputable organisation that values talent and offers opportunities for career advancement. If you are passionate about customer service and have strong English communication skills, we invite you to join our dynamic team.

To apply, call or message HR Saqib (+91 8273680523) E-mail - [email protected]

Job Types: Full-time, Permanent

Pay: Up to ₹29,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Experience:

• International voice process: 1 year (Required)

Language:

• English (Required)

Location:

• Delhi, Delhi (Required)

Work Location: In person