Customer Support Executive (CSE)

Job Description

Anderson Diagnostics & Labs is at the heart of medical innovation in Chennai. Established in 2008 by a team of dedicated physicians, we are committed to making top-tier medical technology accessible to everyone. Our facility, spanning 20,000 square feet, is not just a laboratory; it's a hub of pioneering diagnostic services offering comprehensive imaging and speciality lab services in one centralised location. With a vision to revolutionise healthcare outcomes, Anderson brings to the fore the most advanced technologies in clinical diagnostics. Our aim is simple yet ambitious: to enhance patient care by integrating state-of-the-art diagnostic modalities with personalised healthcare services. Working Timings : 6.00am to 3.30pm and 12.30pm to 9.00pm , Sunday working , Instead of sundays can take leave in weekdays. Need Tele calling for Health care , In Digital Marketing No Targets Based To anticipate customer complaints, queries and requests of information To receive and answer with utmost care of all calls from customers To listen and communicate clearly and effectively with customers To obtain and evaluate all relevant information to handle inquiries and complaints To recognize and manage assertive customer calls To manage length of calls To minimize incidences of repeat contact To monitor Call Tracking for responses from the concerned person or department To document all calls with regard to inquires accurately using Issue or Call Tracking System To have thorough knowledge of all service offerings To provide quality guest service on every call To create and maintain a strong inter-relationships across departments, keep all relevant parties informed on customer needs, appointments and deviations To work well under tight deadlines, sometimes heavy workloads and with a high degree of individual responsibility, all of which are implicit in the position To prepare daily, weekly, monthly reports and forward to the authorized person To draft documentation as required and requested To have excellent communication & interpersonal skills – both verbal & written which will enable the individual to deal with external and internal parties in a professional manner, developing solutions and communicating these across the organization as efficiently as possible To possess analytical skills to make recommendations in relation to resolutions of customer issues and contribute to discussion & development of consumer policy Freshers candidate also may apply this position Interested candidates can send resume to this no -9500117194 Job Type: Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Yearly bonus Education: Bachelor's (Preferred) Experience: Technical support: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Work Location: In person