Customer Support Executive (CSE)

Job Role: Customer Support Executive (0-1 year)

Process: International Voice and Non-voice Process – Travel, Customer Service, Airline Support

About the Role:
We are looking for an enthusiastic and customer-focused professional to join our travel support team.The role involves assisting customers with flight bookings, changes, cancellations, refunds, and general travel-related queries, ensuring a smooth and delightful experience at every touchpoint.

Key Responsibilities:

• Handle inbound and outbound calls, emails, and chats related to flight bookings and travel support.
• Provide accurate information on fares, schedules, rebooking, cancellations, and refund policies.
• Coordinate with airlines for booking modifications and issue resolution.
• Process flight changes, name corrections, and schedule change communications.
• Assist with travel disruptions such as flight delays, reschedules, or cancellations.
• Maintain service quality standards by achieving defined KPIs (AHT, CSAT, FCR).
• Document all interactions and resolutions in the CRM system.
• Escalate complex issues to supervisors or backend teams as required.
• Stay updated on airline policies, travel advisories, and loyalty program guidelines.

Qualifications & Skills:

• Bachelor’s degree in any discipline.
• Excellent communication skills (written and verbal).
• Problem-solving attitude with attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Flexible to work on rotational shifts, weekends, and public holidays.

What We Offer:

• Growth opportunities in the travel and aviation domain.
• Supportive, dynamic, and collaborative team culture.
• A very open, collaborative, high-energy, non-hierarchical, no cabin environment, no dress code.
• Exposure to multiple technologies and tools, with the freedom to learn and grow

Pay: ₹10,000.00 - ₹22,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person